What are the responsibilities and job description for the Guest Service Agent (MUST be available AM&PM shift) position at Homewood Suites by Hilton Florence?
Job Overview
NEW YEAR! NEW YOU! NEW JOB!
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. This role requires strong communication skills, a friendly disposition, and the ability to handle various guest inquiries effectively.
Duties
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Handle guest reservations, modifications, and cancellations efficiently.
- Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest interactions and transactions in the system.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Assist with check-out procedures and process payments as required.
Skills
- Multilingual or bilingual capabilities are highly desirable to cater to a diverse clientele.
- Strong phone etiquette to handle calls professionally and courteously.
- Previous hotel experience is an advantage, particularly in guest services or hospitality roles.
- Excellent interpersonal skills with the ability to engage positively with guests.
- A keen attention to detail and the ability to multitask in a fast-paced environment.
- Knowledge of hospitality standards and practices is beneficial for providing top-notch service. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $10.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $10