What are the responsibilities and job description for the Care Coordinator / Office Manager position at HomeWell Senior Care, Inc.?
Replies within 24 hours
Benefits
HomeWell Care Services is hiring a full-time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands-on, in-office role where you’ll manage calls, scheduling, and day-to-day operations while helping us bring on new clients and caregivers.
You will be the first point of contact for families, caregivers, and referral partners. This role can be fast-paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes.
This is not a passive administrative role. We are looking for someone who keeps commitments, stays organized, and helps move the business forward every day.
Responsibilities
Client & Lead Management
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency.
You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
Apply Today
To apply, please include a brief note about your experience in home care and why this role interests you.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.
Specific benefits vary by location, but our company-wide philosophy is to treat all employees with honor and respect. Our business model is centered around providing quality, reliable and compassionate individualized care, and we cannot do that without employees who feel valued.
We understand the work you do can be challenging, and we know that you are vital to the well-being of our clients. At the end of the day, it is important to us that you feel fulfilled in knowing your work has meaning and that you are valued for it, both by clients and by HomeWell Care Services.
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
HomeWell Care Services is hiring a full-time Care Coordinator / Office Manager to help run and grow our home care agency. This is a hands-on, in-office role where you’ll manage calls, scheduling, and day-to-day operations while helping us bring on new clients and caregivers.
You will be the first point of contact for families, caregivers, and referral partners. This role can be fast-paced at times and requires someone who follows through, communicates clearly, and takes ownership of outcomes.
This is not a passive administrative role. We are looking for someone who keeps commitments, stays organized, and helps move the business forward every day.
Responsibilities
Client & Lead Management
- Answer incoming calls and respond to inquiries from families and referral sources
- Follow up on all leads (A Place for Mom, Caring.com, website, etc.) in a timely and consistent manner
- Schedule in-home assessments with the care manager
- Build trust with prospective clients through clear, responsive communication
- Build and maintain caregiver schedules
- Fill open shifts and respond quickly to call-outs
- Coordinate start of care for new clients
- Keep operations running smoothly and ensure nothing falls through the cracks
- Assist with recruiting efforts (screening applicants, scheduling interviews)
- Maintain communication with caregiver applicants throughout the hiring process
- Help ensure we have the right caregivers in place to support our clients
- Post and manage basic social media content (Facebook, Google, etc.)
- Support local marketing efforts and community outreach coordination
- Leads are contacted quickly and consistently followed up with
- Assessments are scheduled each week and opportunities are not missed
- Caregiver schedules are filled with minimal gaps
- Clients and caregivers feel informed, supported, and connected
- Prior experience in home care or healthcare (required)
- Strong communication skills (phone, text, email)
- Highly organized and able to manage multiple priorities
- Someone who follows through and does what they say they will do
- A self-starter who takes ownership instead of waiting for direction
- Someone who communicates early when issues come up
- A natural relationship-builder who connects well with clients and caregivers
- Take ownership of your work and look for solutions, not problems
- Follow through on commitments and hold yourself accountable
- Communicate early when something isn’t going as planned
- Stay organized and focused even when things get busy
- Build real connections with the people you work with
- Need constant direction to stay on track
- Let tasks or follow-ups fall through the cracks
- Avoid difficult conversations or fast decision-making
- Prefer a slower-paced or task-only role
- Full-time, 40 hours per week
- In-office role
- Competitive hourly pay based on experience
- Performance-based bonus tied to:
- Assessments scheduled
- Weekly hours of care added
- Overall company growth
We are a locally owned and operated home care agency focused on building real relationships with our clients and caregivers. Our approach goes beyond basic care—we prioritize engagement, communication, and consistency.
You’ll be part of a small, growing team where your work directly impacts both the success of the business and the families we serve.
Apply Today
To apply, please include a brief note about your experience in home care and why this role interests you.
An Industry-Leading, Nation-Wide Team
At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.
Specific benefits vary by location, but our company-wide philosophy is to treat all employees with honor and respect. Our business model is centered around providing quality, reliable and compassionate individualized care, and we cannot do that without employees who feel valued.
We understand the work you do can be challenging, and we know that you are vital to the well-being of our clients. At the end of the day, it is important to us that you feel fulfilled in knowing your work has meaning and that you are valued for it, both by clients and by HomeWell Care Services.