RESOURCE COUNSELOR

Title: Resource Counselor – ShelterLocation: Jonathan’s Place San Rafael, CARegular Full Time: 40 hrs./week (Tuesday – Saturday, 7:00 AM – 3:30 PM)Hourly rate: $25/hr. Reports To: Shelter SupervisorStart Date: Open until filled The OpportunityImagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we'll support you with 100% paid health benefits, growth opportunities, and a workplace rooted in case and connection.Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong partnerships across both private and public sectors, Homeward Bound is poised for meaningful growth over the next decade.Our workplace culture is collaborative, supportive, and family friendly. We value flexibility, teamwork, and kindness, and we encourage staff to take time for rest and renewal through our generous vacation and benefits program.We are currently seeking a Resource Counselor to provide services that help individuals experiencing homelessness secure and sustain housing. This position plays an essential role dedicated to supporting residents, fostering a safe and respectful environment, and keeping programs running smoothly.This position plays an essential role in delivering short- and long-term case management, supportive services, and access to job training and placement opportunities.Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.If you have a heart for helping others achieve their goals and thrive in an environment built on compassion and collaboration, we encourage you to apply.______________________________________________________________________________Qualifications and AbilitiesWorking knowledge of community-based resources.Ability to sit and use a computer, mouse, keyboard, printer, desk phone and monitor for moderate periods of time (1–3 hours per day).Ability to stoop, crouch, kneel, and/or crawl on occasion.Ability to lift and/or move objects up to 40 lbs.Excellent customer service skills.Proficient written and verbal communication skills.Work well with a team as well as independently.A sense of humor.Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants.Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions.Efficient in handling multiple task simultaneously and making quick, informed decisions in fast paced environments.Compassionate, flexible, and nonjudgmental.Desire to work with people to end homelessness in their lives.Able to work well with diversity.Responsibilities:Assist with facilitating regular activities onsite that support housing focused programming.Communicate concerns and observations to shelter program manager and case managers for matters related to residents as well as facility issues as they arise.Completes Incident Reports as needed and document daily activities in the communication log.Facilitate maintenance needs in collaboration with shelter program manager and maintenance crew.Maintain a working knowledge of fire, safety, and health standards to ensure a safe work environment for participants and all personnel. Alert supervisors in case of emergency.Manages shelter intake calls, coordinates weekly intake scheduling with supervisors, and completes all required paperwork at intake while reviewing policies and procedures with incoming residents.Advocates for the mission of the organization and upholds the agency’s values.Ensure residents feel safe, supported, and that their needs are heard and understood.Take necessary actions to promote a supportive community environment.Provides overall support to the program while making observations and providing constructive feedback that benefits the work of the supportive staff onsite.Regularly assess resident needs, especially through active engagement, and offer any needed assistance.Become familiar with all residents and proactively assist with conflict management, mediation, or de-escalation.Complete all agency logs. Complete incident reports to program manager, program director, senior program director, and chief program officer within six hours.Participate in staff meetings and any weekly/monthly trainings identified by the supervisor.Coordinates, updates, and oversee the weekly responsibility schedule by monitoring client participation, ensuring completion of assigned chores, and assisting with task as needed.______________________________________________________________________________Relationships:Establish and maintain open and collaborative relationships with colleagues.Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of service.Maintain confidentiality related to all program participants.Communicate clearly and consistently with supervisors and staff.Establish and maintain boundaries with clients and staff. Education and Experience:High school diploma or GED required.Experience in Human Services or related fields.Experience working with under-resourced, low-income populationsPrior experience supporting individuals experiencing homelessness is strongly preferred.Strong knowledge of harm reduction, mental health issues, trauma-informed care and de-escalation required. Have a working knowledge of Housing First policies and procedures and Harm Reduction to help facilitate a safe and supportive shelter environment for all participants.Experience in residential and/or housing programs.Competency with MS Windows and Office 365 applications.Spanish bilingual highly desirable. Equal Opportunity Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. It has always been and continues to be Homeward Bound’s policy that employees should be able to enjoy a work environment free from all forms of harassment and discrimination. We encourage applicants of diverse backgrounds to apply for any open position for which they feel qualified. Background ChecksHomeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history. Competitive Benefits 100% Employer Paid Medical, Dental, and Vision Insurance Discretionary 403 B match 2 weeks of vacation 12 paid holidays 12 Sick days annually Employee Assistance Program Comprehensive list provided at offerTo applySend resumes to: careers@hbofm.org with the position in the subject.*Compensation with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 2 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.

Salary : $25