What are the responsibilities and job description for the Guest Service Representative - Any shift Part Time (2-3 days) position at HomeTowne Studios Okemos / East Lansing?
The Guest Service Representative will work closely with the General Manager ensuring the efficient and profitable operation of the hotel by performing the following duties listed below.
JOB DUTIES
- Assists guests with requests and/or complaints after regular office hours.
- May handle check-ins/check-outs and make guestroom keys for lost/lock-outs.
- Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
- Ensures exceptional customer service to all guests and protects guest privacy and safety when within reasonable control of the position to do so.
- May compute bills, collect payments, and make changes for guests.
- May post charges to Property Management System.
- Handle lost and found items by following established guidelines and procedures.
- Complete department/shift checklists and/or reports for relevant shifts.
- Maintain a neat, clean and well-groomed appearance.
- Performs other related duties as assigned.
EDUCATION and EXPERIENCE
- High school diploma or any equivalent combination of education, training and experience required.
- Strong written and verbal communication skills.
- Proficient in the use of computer software programs.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
PHYSICAL DEMANDS
- Ability to stand and move continuously.
- Lifting up to 25 pounds maximum.
- Frequent to constant standing and walking.
- Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
Job Type: Part-time
Pay: From $15.00 per hour
Work Location: In person
Salary : $15