What are the responsibilities and job description for the Director of Fleet Operations position at HomeTown Services?
Summary:
The Director of Fleet Operations oversees the full lifecycle management of a 1,600 unit fleet of vehicles, trailers, and heavy equipment across 30 locations. Serving as the enterprise’s fleet authority, this role ensures cost-efficient utilization, compliance with DOT/FMCSA regulations, and operational continuity. The position partners with Operations, Finance, Safety, HR, and Legal to drive cost savings, mitigate risk, and maintain a safe, reliable, and professional fleet.
Essential Functions & Responsibilities:
Fleet Strategy & Procurement
• Develop and execute fleet strategy, including capital forecasting, replacement modeling, and right-sizing.
• Lead procurement and upfitting of vehicles, trailers, and heavy equipment; coordinate branding, telematics, and field deployment.
• Manage vendor relationships, leasing agreements, warranty claims, and recall programs.
Operations & Maintenance
• Oversee internal repair facilities and external vendor programs to optimize uptime and cost efficiency.
• Ensure timely preventive maintenance, repairs, and replacement decisions based on lifecycle ROI analysis.
• Manage rental fleet usage, cost controls, and emergency asset deployment.
• Fuel management: Developing and managing fuel programs, including fleet cards and efficient routing, to significantly reduce one of the highest operational costs.
Compliance & Risk Management
• Maintain compliance with DOT, FMCSA, CDL, and state registration/title requirements across all jurisdictions.
• Conduct ongoing MVR checks, driver risk assessments, and fleet policy enforcement.
• Support insurance and legal claims through accurate driver logs, telematics, and inspection records.
• Develop and enforce company-wide fleet policies and risk prevention training for field
leaders. Creating and implementing specific fleet policies regarding vehicle use, driver behavior, and asset management to maximize efficiency and safety.
Technology & Data Management
• Administer fleet telematics and driver behavior systems, including safety analytics, DVIRs, and dash cameras.
• Maintain centralized fleet census and asset visibility, including VIN-level inventory, utilization, and location data.
• Integrate fleet data into operational platforms (CRM, dispatch) to support routing and technician deployment.
• Track fleet KPIs including cost-per-mile, downtime, safe driving scores, and compliance metrics.
Stakeholder Partnerships
• Collaborate with Finance on lifecycle modeling, cost analysis, and budgeting.
• Partner with Safety on incident investigations, coaching, and root cause mitigation.
• Align with Marketing on vehicle branding and public image.
• Support HR with driver qualification, tool accountability, and policy enforcement.
• Provide strong leadership and foster collaboration by partnering with branch-level teams to align resources, drive performance, and ensure consistent execution of organizational goals.
Core Competencies
• Strategic thinker with ability to balance long-term planning and daily operations.
• Strong organizational and analytical skills with attention to detail.
• Collaborative partner with the ability to influence cross-functional teams.
• Resilient, adaptable, and capable of thriving in a high-demand environment.
Requirements:
• Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred).
• 10 years of progressive fleet management experience, ideally within service or construction industries.
• Demonstrated expertise in DOT/FMCSA compliance, procurement, and vendor management.
• Proficiency in fleet technologies (e.g., Geotab, dash cams, fuel card systems).
• Previous experience with managing fleet personnel, including staffing requirements, scheduling, performance management, and compliance with company and regulatory standards.
• Strong financial acumen with experience in capital planning and cost control.
Location: 10005 W Sam Houston Pkwy N, Houston, TX 77064
When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
Salary : $125,000 - $160,000