What are the responsibilities and job description for the Tele-Pharm Pharmacy Technician, Retail, Full Time position at HomeTown Pharmacy Inc?
Retail Tele-Pharm Pharmacy Technician
The Retail Tele-Pharm Pharmacy Technician operates under the direct supervision of the Retail Tele-Pharm Operations Manager and is responsible for performing the administrative and service-based duties that keep our customers satisfied. The ideal candidate for this position is detail-oriented, able to multitask, and enjoys working with customers.
The duties of this job are as follows:
- PTCB certification must be maintained to be qualified for this position.
- Work with the Tele-Pharm Operations Manager to operate the pharmacy without direct supervision of a pharmacist, strictly following all rules, laws, and regulations to perform Tele-Pharm.
- Greet/wait on/service/answer question etc. for the store’s customers.
- Receive prescriptions/gather and process patient information.
- Computer processing/adding patients, doctors, drugs, etc.
- Filling Rxs/processing/counting/labeling, etc.
- Answering the phone
- Call Doctor’s office for refills when needed.
- Calling Doctor’s office for patient/Rx information –clarification, etc.
- Take phone in prescriptions from Doctor’s.
- Call insurance company when needed.
- Checking in Rx orders for patient/calling on shorts, overages, order errors, outdates, credits, out of stocks etc. (including the out-front orders when necessary)
- Inventory control-walking the shelves/straightening/checking for outs and over stock/checking for outdates, checking transfer website, etc.
- Daily orders for inventory/stock reviewing the negative on hand, counting/correcting improper inventory counts.
- Reviewing and counting through Top 200 inventory when received from the Rx Services Dept
- Reviewing and attempting to correct prescriptions listed on Little A report.
- Reviewing and correcting prescriptions listed on Negative Paid Report
- Reviewing medication synchronization calendar and processing patients 3-5 days prior to sync date
- Checking on owes and making sure items have been ordered and received promptly.
- Stock Rx dept. daily with supplies/bags/vials, etc…
- Clean Rx dept.-straighten/dust/empty trash/vacuum, etc…
- File and complete daily information on Rx’s filled.
- Separate and file invoices
- Check in C-IIs and complete order forms.
- Return prescriptions to stock not picked after 30 days, credit insurance company and patient records.
- Process third party checks via Epicor and enter into google drive spreadsheet daily.
- Outdate checks are posted under miscellaneous, not third party.
- Clean/maintain the computer system: delete duplicate drugs files, prescriber files, etc.
- Run cash register.
- Help out front when necessary.
- Print and mail out statements in a timely manner at the beginning of each month. Keep pharmacy manager updated as to any problem accounts or discrepancies.
- Make sure all past due accounts are taken care of in a timely manner. Report accounts over 90 days to Pharmacy Services
- Make sure that everyone running a cash register is aware of bad accounts, or questionable circumstances.
- Train back up person for vacations, sick days, etc.
- General housekeeping to be completed by store team:
- Daily: empty trash, vacuum
- Weekly: clean bathrooms, dust shelves/fixtures
- As needed/requested: move products/boxes; run errands/make deliveries; face products on shelving.
- Do whatever is deemed necessary for creating a friendly, caring, safe and happy environment/culture for both customer and teammates.
- Have Fun and Be Positive Every day!
Skills that are an absolute must include:
- PTCB Certification
- Outstanding Customer Services Skills
- Effective Communication Skills
- Attention to detail.
- Time Management
- Organization Skills
- Basic Computer Skills
- Willingness to learn new skills.
Benefits of working for HomeTown Pharmacy:
- Competitive Wages
- Benefits
- Work Life Balance