Personal Lines Insurance Account Representative (CSR)

Full-Time | On-Site | 35 Hour Week M-F, 9 to 5 | Hourly Base Pay Commission & Bonus Opportunities | NYS P&C Licensed Only

Hometown Insurance Agency is seeking an experienced, licensed Personal Lines Insurance Account Representative (CSR) to join our team in our Bohemia, NY office.

This position is best suited for an insurance professional who is organized, analytical, detail-oriented, consistent, and comfortable taking ownership of a defined book of business. The role requires strong knowledge of personal lines insurance, careful attention to policy details, accurate processing, and the ability to follow established procedures from beginning to end.

The successful candidate will be comfortable working independently, managing multiple account requirements, researching coverage and underwriting questions, meeting deadlines, and maintaining accurate documentation. Precision and follow-through are essential.

This is a technical account service role first, with additional opportunities to generate new business, cross-sell, and earn commissions.

What You'll Do

• Manage assigned personal lines accounts from new business through renewal.
• Process endorsements, policy changes, cancellations, reinstatements, and other transactions accurately and timely.
• Review policies, quotes, applications, and renewals for accuracy, missing information, and coverage or underwriting issues.
• Market and remarket new and renewal business.
• Maintain accurate client and policy documentation in the agency management system.
• Track outstanding items and follow through to completion.
• Research coverage and underwriting questions and communicate with clients, carriers, and agency personnel as needed.
• Identify appropriate opportunities for retention, coverage reviews, cross-selling, and new business.
• Take ownership of assigned accounts and consistently meet expectations& deadlines.
• Stay current with carrier requirements, insurance products, technology, and industry knowledge, including required agency and carrier training
• Perform all account servicing, processing, marketing, documentation, and workflow responsibilities in accordance with established agency SOPs, service standards, carrier requirements, and applicable insurance laws and regulations

Compensation & Earning Potential

• Base Pay: $25–$37 per hour, based on experience and qualifications
• Additional commission opportunities on qualifying new personal lines business
• First-term commissions ranging from 5% to 40%, depending on how the business is sourced and written
• Annual New Business Goal Bonus - if reached: $1,000 to $5,000
• Potential Retention Bonuses of up to $2,000 annually based on individual and agency results
• Opportunity to increase total compensation through production and performance

What We're Looking For

• Active New York State Property & Casualty Broker License – required
• 2 years of personal lines insurance experience preferred, ideally within an independent agency environment
• Sound knowledge of personal lines coverages, policy terms, and underwriting requirements
• Strong customer service, time management and communication skills
• Highly detail-oriented with strong accuracy and follow-through.
• Organized and able to manage multiple accounts, priorities, and deadlines.
• Self-directed and comfortable working independently.
• Strong analytical and problem-solving skills.
• Professional, businesslike communication style.
• Proficiency with agency management systems, carrier portals, and Microsoft Office.
• Committed to providing excellent client service

Why Join Hometown Insurance?

Hometown Insurance Agency of Long Island Inc is an independent insurance broker agency serving clients with a commitment to professional service, personal attention, and long-term relationships. This position offers the stability of a full-time hourly role with the additional opportunity to earn commissions and performance-based bonuses.

If you are a NYS Property & Casualty licensed Personal Lines professional looking for a stable, respected role where your technical knowledge, thoroughness, and commitment to client service are valued, we'd like to hear from you.

Please submit your resume for consideration.

Equal Opportunity & Employment Notice

• Hometown Insurance Agency of Long Island, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital or veteran status, citizenship status, or any other status protected by applicable federal, New York State, or local law.
• Applicants who require reasonable accommodation to participate in the application or interview process should contact Human Resources.
• Employment is subject to applicable pre-employment requirements, which may include employment eligibility verification, reference checks, background screening, and verification of required licensing or credentials, consistent with applicable law.
• Employment with Hometown Insurance Agency of Long Island, Inc. is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law. Nothing in this job posting creates a contract of employment.

Job Type: Full-time

Pay: $25.00 - $37.00 per hour

Expected hours: No less than 35.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell us about a time your attention to detail caught an error before it became a problem.

Experience:

• Personal Lines Insurance: 2 years (Required)

License/Certification:

• NYS Property & Casualty License (Required)

Ability to Commute:

• Bohemia, NY 11716 (Required)

Work Location: In person