What are the responsibilities and job description for the Operations Service Manager position at HomeStar Remodeling?
HomeStar Remodeling is seeking a high potential Service Manager to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.
The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling/performing services, speaking with customers, and callback reports.
Your responsibilities:
- Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
- Follow detail oriented office procedures/field procedures
- Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
- Handling Communication and Schedule for services
- Schedule with Customers and Follow up with Homeowners on completed services
- Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
- Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
- Updating staff/Customers of any issues, delays or add-on
- Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standard
- Knowledge of Proper Scope of work
- Perform other duties as assigned
Your qualifications:
- Must be proficient in Office365 or Google Suite
- Strong Communication
- Time Management
- Problem Solving, Risk Management,
- Negotiation Skills
- Able to multitask proficiently
- Goal Oriented
- Minimum 2 years of post secondary education
- Minimum 2 years of construction operations related experience
Salary and Benefits:
- Base pay plus bonuses.
- Realistic, multi-tiered, performance-based bonus opportunities
- Medical/Dental/Matching 401(k)
- Paid vacation and holidays
Salary: $55,000 to $75,000.00 /year