What are the responsibilities and job description for the New Home Construction Warranty Client Care Rep position at Homes By Dickerson Inc?
As a Client Care Representative, the primary responsibility is to work with the Client Care Coordinator, Subcontractors and Vendors to manage the daily activity of the home warranty process. After the closing of a home, the Client Care Representative will manage all aspects of the 3- and 10-month customer check in, as well as any warranty items that are unexpected or require immediate action to bring the warranty experience to completion. In addition, this position will provide pertinent information to management and attend seminars, training sessions, and company meetings on production related subjects.
Education & Requirements:
- High School Diploma
- Associates Degree or higher preferred.
- 3 years of Construction customer service experience
- Valid State issued driver's license
- Basic home improvement or construction/trade knowledge highly desired
Desired Skills & Expertise:
- Ability to take action to meet the needs of others; respond to problems.
- Possess excellent verbal communication skills.
- Ability to maintain composure and handle frequent job changes or unexpected disruptions.
- Ability to adapt to changes in situation or direction in order to meet stated goals.
- Ability to cooperate to build consensus and assist other to achieve team goals.
- Detail and task oriented.