Billing Coordinator

Job Summary:

Our Billing Coordinator role is responsible for processing the Company’s billing-related tasks in a timely and accurate manner and for processing check requests from our Claims Coordinators, setting up recurring payable templates, and setting up and reviewing future payables where needed. This individual will work closely with members of their assigned Team/Accounting Department and assist in other areas as needed.

Essential Responsibilities:

• Create billing statements for both temporary hotel and housing stays of policyholders.
• Research and address any billing discrepancies found.
• Prepare and send invoices to assigned customers within designated timeframes.
• Update internal files, databases, and spreadsheets.
• Assist with ALE calculations when needed.
• Assist with related duties and special projects as required.
• Post payables when needed and alert Accounts Payable Supervisor once complete.
• Create future rent payables based on lease end date when needed.
• Escalate issues to National Accounts Manager and/or Senior Accounting Manager.
• Update internal files, databases, and spreadsheets regularly.
• Provide excellent customer service via phone and email.
• Respond to external customer needs; communicate with landlords on payment issues and address any discrepancies.
• Daily written and verbal communication with co-workers and customers.
• Deliver excellent customer service.

Job Requirements:

• Bachelor’s degree in Accounting or Finance preferred, high school diploma required.
• At least three (3) years of experience in performing general accounting duties; prior Billing A/R or A/P experience strongly preferred.
• Able to respond to questions in a tactful and professional manner.
• Advanced Microsoft Excel user.
• Possess strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written).
• Must have excellent organization, time management, and multi-tasking skills.

Work Environment and Physical Demands:

This job operates in a fully remote environment. This role routinely uses standard equipment such as computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee frequently is required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate evenings/weekends and on-call responsibilities.

Other Duties/Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.