Hotel Billing Coordinator

At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team.

We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is a full-time (40 hours/week), overnight role.

Position Benefits:

Competitive pay, health, vision, dental and life insurance, paid time off, and 401(k) with company matching after one (1) year..

Job Summary:

Our Hotel Billing Coordinator is responsible for collecting and auditing our hotel invoices to ensure accuracy. This individual will address and correct any billing discrepancies and partner with our Accounting Department to process billing and invoicing to insurance adjusters.

Essential Responsibilities: 

•  Gather, review, and reconcile hotel invoices to ensure appropriate charges for a customer hotel stay was applied.  
•  Address billing discrepancies found and follow up on corrections. 
•  Prepare and send invoices to assigned customers within designated timeframes. 
•  Daily written and verbal communication with co-workers and customers.
•  Update internal files, databases & spreadsheets.
•  Provide exceptional customer service to policyholders, adjusters, and vendors.
•  Apply critical thinking and analytical skills to provide solutions to appropriately address billing discrepancies and customer needs. 
•  Provide an immediate response and support for a high volume of incoming calls.
•  Assist with hotel placement for displaced families.
•  Take and relay detailed messages when required.

 Job Requirements:

• Bachelor's degree in Accounting/Finance or Hospitality preferred.  High school diploma required.
• Entry-level experience in an accounting, customer service or hospitality environment.
•  Familiarity with accounting systems and processes a plus.
•  Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Organization, time management, and multi-tasking skills.
• Experience with accounting software.
• Experience with Salesforce or another CRM software preferred. 
• Intermediate computer skills and strong data entry/typing skills required.
• Intermediate proficiency with Microsoft Excel (including sorting, filtering, and pivot tables).
• Professional, compassionate, and friendly demeanor.
• Flexible work schedule. Some evenings and weekends may be required.

Work Environment/Physical Demands/Work Hours: 

This job typically operates in a fully remote environment. This role routinely uses computers, phones, etc.

While performing the duties of this job, the employee is regularly required to communicate in both a verbal and written manner and must have the ability to hear and verbally respond during interactions with staff and customers. The employee is frequently required to stand, walk, sit, use hands through fingers, handle or feel, and reach with hands and arms.

This position is full-time. It will require a flexible schedule that may necessitate occasional evenings/weekends coverage. Position will require on call responsibilities/support as scheduled by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Homelink Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.