What are the responsibilities and job description for the LPN Inbound Care Coordinator position at Homeland Talent Solutions?
Job Summary
Homeland has partnered with a leading national chronic care management organization to hire an Inbound Care Coordinator (LPN) to join a growing remote care team. This role supports patients across the U.S. by handling incoming clinical calls and coordinating care between patients, providers, and internal teams. This is a high-volume, fast-paced role best suited for nurses who enjoy problem-solving, multitasking, and working efficiently in a structured environment. As an Inbound Care Coordinator (LPN), you can expect an environment similar to urgent care or ER-level pace, but in a remote, call center setting.
Responsibilities
This position offers a comprehensive benefits package which includes medical, dental, vision, 401(k), PTO.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Homeland has partnered with a leading national chronic care management organization to hire an Inbound Care Coordinator (LPN) to join a growing remote care team. This role supports patients across the U.S. by handling incoming clinical calls and coordinating care between patients, providers, and internal teams. This is a high-volume, fast-paced role best suited for nurses who enjoy problem-solving, multitasking, and working efficiently in a structured environment. As an Inbound Care Coordinator (LPN), you can expect an environment similar to urgent care or ER-level pace, but in a remote, call center setting.
Responsibilities
- Manage a high volume of inbound patient calls (30–35 per day)
- Assess patient needs quickly and determine appropriate next steps
- Prioritize incoming calls while managing real-time documentation and follow-up tasks simultaneously
- Coordinate with pharmacies, providers, and internal teams for refills, referrals, and care needs
- Support triage by escalating urgent or emergent situations appropriately
- Complete patient documentation, charting, and communication tasks accurately and efficiently
- Maintain performance standards related to call handling, productivity, and quality
- Active compact LPN/LVN license required
- Strong multitasking and time management skills in a fast-paced environment
- Comfortable handling back-to-back calls and switching between tasks quickly
- High level of computer proficiency and ability to navigate multiple systems simultaneously
- Ability to follow structured clinical protocols and workflows
- Strong communication skills and ability to work collaboratively across teams
- Prior inbound call center experience, preferred
- Experience in high-volume clinical settings (ER, urgent care, etc.), preferred
- Schedule: 24/7 operation (day and mid/bridge shifts available; flexibility required)
- Day: Monday - Friday 7:30am - 4:00pm EST
- Day: Monday - Friday 9:00am - 5:30pm EST
- Day: Monday - Friday 10:00am - 6:30pm EST
- Day: Monday - Friday 12:30pm - 9:00pm EST
- Night: Tuesday - Saturday 11:30pm - 8:00am EST
- Training: 3 weeks (mandatory, no absences) Monday–Friday, 10:00 AM – 6:30 PM EST. Includes live “nesting” experience in final week.
- Compensation: Competitive hourly pay, shift differentials for evenings/nights, monthly performance-based bonus (individual team metrics)
- Work Environment: Fully remote (equipment provided), structured, performance-driven setting
- Hours: Full-time (40 hours per week)
This position offers a comprehensive benefits package which includes medical, dental, vision, 401(k), PTO.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.