Houser

Homefull is a non-profit addressing the needs of people who are at risk of or experiencing homelessness or are formerly homeless.  Our focus is addressing housing, food, and jobs in order to help stabilize people and prevent a return to homelessness. Our Housing Departments provide housing search and placement, property management, and ongoing housing support to formerly homeless people referred to our housing programs. The Houser position reports to the Director of Housing. This person will be a part of a multi-disciplinary team who works toward the mission and vision of Homefull as well as the overall ongoing performance of all programs.

Summary of essential job functions

The Houser will be responsible for: 

• Contributing positively overall to Homefull’s outcomes for Housing Programs including but not limited to Occupancy rate, rent collection rate, time to unit turn, and time from referral to housing. 
• Assisting clients with moving into new housing:
  1. Completing accurately and timely required paperwork for new referrals;
  2. Housing search to assist referred clients with securing housing placement;
  3. Helping clients to identify and view potential units;
  4. Building relationships with landlords;
  5. Preparing leasing paperwork as needed and reviewing with clients; 
  6. Attending lease signings and assisting with move-ins.
• Completing assigned property management tasks including those related to “moves and maintenance” as follows: 
  1. Reporting and following up on maintenance request including reporting completion to back office staff for closing maintenance requests, ensuring that the property management database can be as up to date as possible;
  2. Assisting with maintaining property management files and meeting compliance requirements in property files for all housing programs; 
  3. Following up on unit turns, helping to ensure the proper timeline of vacancies;
  4. Communicating with outside vendors to schedule services as needed; 
  5. Posting notices as assigned;
  6. Managing keys and maintain key log rental units; 
  7. Completing reports related to the Housing Department and outcomes as requested;
  8. Maintaining confidentiality of sensitive administrative documents and communications;
  9. Communicating with landlords engaged in various Homefull programs regarding tenant issues or maintenance needs.
• Being a support to the Housing Director by: 
  1. Representing the agency in a professional manner, showing dignity and respect to all tenants, clients, vendors, and partners;
  2. Helping seek/secure new property relationships for any Homefull Housing program;
  3. Assisting with high quality programming throughout all Homefull programs;
  4. Communicating with partners and coordinating among internal teams.
• Other duties as assigned to support the operations of Homefull’s housing programs.

Minimum requirements

Bachelor’s degree in related field preferred. Knowledge of the homeless population preferred.

Abilities required

Computer skills including Word, Excel, and PowerPoint; operation of basic maintenance equiptment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All personnel may also be required to work outside of normal business hours from time to time, as needed.