Shelter Attendant

Job Summary 

Primary responsibility of the Shelter Attendant is ensuring basic, safe, clean, and professional shelter services are provided to clients.  Serve as part of a reliable and committed Shelter Team.
 

Duties and Responsibilities 

• Maintain organization and cleanliness of shelter, laundry, food, common areas.

• Operate all functions at shelter front desk, to include checking visitors in and out, answering telephones and monitoring security systems as applicable. 
• Coordinate safety and security by monitoring all general access areas and enforcing shelter rules. 
• Assist w/ shelter operations including but not limited to food service, basic cleaning, mail sorting, assisting with daily schedules of showers, meals, locker time, phone time, etc.
• Record significant events involving shelter clients and building operations activities in a daily logbook; read logbook daily; coordinate with on-site security. 
• Respond to emergencies and initiate action as required, including contact with emergency-response systems as necessary. 
• Interact with shelter clients in the program’s common spaces. 
• Assist supportive services/CM staff in the coordination of services to shelter clients
• Assist supportive service staff in the initiation, facilitation, and promotion of activities, support groups and community meetings. 
• Build relationships with clients that will encourage engagement in CM Support Services
• Respond to shelter clients’ concerns/complaints and share with Shelter Manager 
• Ensure accuracy, clarity and consistency and confidentiality in all professional communications (including verbal, written, and electronic correspondence). 
• Utilize de-escalation techniques when needed.  Treat clients with dignity & respect.
• Exhibit commitment to work ethic through punctuality, preparedness, professionalism. 
• Other duties as assigned. 

Minimum Requirements 

• Experience in human services, preferably with homeless families. 
• BA or MHT degree in social or behavioral sciences preferred, or related work experience. 
• Basic understanding of homelessness and various characteristics of homeless; experience with mental illness and/or chemical dependency preferred. 
• Ability to communicate and work effectively with individuals with diverse backgrounds. 
• Commitment to the mission and core values of Homefull

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.