What are the responsibilities and job description for the Franchise Business Coach - Temporary Wall System position at Homefront Brands?
Company: HomeFront Brands
Job Title: Franchise Business Coach – Temporary Wall System
Work Location: Huntersville, NC
Direct Report: Director of Operations
Company Overview: HomeFront Brands, headquartered in Huntersville, NC, is a premier platform for franchised property service brands in North America. Among our growing portfolio, Temporary Wall Systems (TWS) is an essential service brand providing rentable modular wall containment solutions for commercial and healthcare environments. We empower entrepreneurs and established business owners to achieve the American Dream through world-class franchise models
Job Summary: The Franchise Business Coach (FBC) for Temporary Wall Systems (TWS) is a key member of the operations team dedicated to coaching, training, and supporting TWS franchisees to drive operational efficiency, revenue growth, market expansion, and customer satisfaction. This role focuses on building strong partnerships with TWS franchise owners and their teams, ensuring they consistently deliver on the TWS brand promise and operational standards.
Key Responsibilities:
Job Title: Franchise Business Coach – Temporary Wall System
Work Location: Huntersville, NC
Direct Report: Director of Operations
Company Overview: HomeFront Brands, headquartered in Huntersville, NC, is a premier platform for franchised property service brands in North America. Among our growing portfolio, Temporary Wall Systems (TWS) is an essential service brand providing rentable modular wall containment solutions for commercial and healthcare environments. We empower entrepreneurs and established business owners to achieve the American Dream through world-class franchise models
Job Summary: The Franchise Business Coach (FBC) for Temporary Wall Systems (TWS) is a key member of the operations team dedicated to coaching, training, and supporting TWS franchisees to drive operational efficiency, revenue growth, market expansion, and customer satisfaction. This role focuses on building strong partnerships with TWS franchise owners and their teams, ensuring they consistently deliver on the TWS brand promise and operational standards.
Key Responsibilities:
- Serve as the primary point of contact for operational support for TWS franchisees.
- Build strong, trusting relationships with TWS franchise owners, operators, and their teams to promote operational excellence and brand consistency.
- Conduct regular on-site and virtual visits to assess, coach, and support franchise operations, ensuring alignment with TWS brand standards.
- Analyze financial and operational performance, including key metrics such as installation turnaround times, inventory management, gross profit margins, and customer satisfaction.
- Provide expert guidance on project management, installation best practices, safety standards, and customer service specific to temporary wall containment.
- Develop and monitor individualized business plans and operational improvement strategies for each franchise location, including measurable goals and action steps.
- Conduct operational audits and develop corrective action plans when necessary.
- Deliver ongoing training on TWS systems, product knowledge, safety protocols, customer experience, and operational processes.
- Act as a brand ambassador for TWS, ensuring the franchise system maintains the highest level of integrity and customer satisfaction.
- Stay current on industry trends, competitors, and market conditions relevant to the temporary containment solutions market.
- Proven success in coaching franchisees or multi-unit operators, preferably in the home services or window replacement industry.
- Strong understanding of franchise business operations, financial drivers (including P&L management), and performance metrics.
- Ability to analyze data, create actionable plans, and drive measurable results.
- Excellent interpersonal, communication, presentation, and group facilitation skills.
- Experience in training development and delivery across multiple learning environments (virtual, classroom, on-the-job).
- Strong organizational and time management skills with the ability to prioritize and manage multiple initiatives.
- Creative problem-solving skills with a proactive, solutions-oriented approach.
- Ability to work independently while also collaborating across teams.
- Willingness to travel approximately 35% of the time, including overnight visits to TWS franchise locations.
- Generous 401(k) Matching: HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%.
- Comprehensive Health Coverage: Access to health insurance to ensure the well-being of our team members.
- Employer Contribution to HSA: HFB contributes towards the Health Savings Account (HSA), promoting financial health.
- Dental and Vision Coverage: Enjoy the benefits of dental and vision insurance for a complete healthcare package.
- Life Insurance: HFB provides life insurance coverage, demonstrating our commitment to the security of our employees.
- Paid Time Off (PTO): Take advantage of our PTO policy to maintain work-life balance and recharge.
- Paid Holidays: Celebrate 10 paid holidays throughout the year, giving you time to relax and enjoy special moments.
