Training Coordinator (88293)

POSITION: Training Coordinator

PROGRAM/LOCATION: Training Department, Santa Clara County

SUPERVISOR: Talent Development Director

STATUS: Full Time/Non-Exempt 

COMPENSATION: $28-$32/Hour

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

HomeFirst’s Training Coordinator will further the agency’s mission of ending homelessness by supporting our training department.  Under the direction and guidance of the Talent Development Director, the Training Coordinator facilitates a series of detailed, engaging, and effective trainings for staff, with the intention of equipping them with the knowledge and tools needed to best serve our county’s homeless residents and those at risk of homelessness. 

The training coordinator is eligible to complete some work remotely. Schedule details, including remote hours, are determined by the Talent Development Director.

REPORTING RELATIONSHIPS:

This role reports to the Training Manager.

PRIMARY RESPONSIBILITIES

• Facilitate trainings with superior communication skills, adapting content to staff in attendance
• Assist team with training implementation. Tasks include preparation, transportation, set-up, various tasks during training, and clean-up.
• Assist with the development and maintenance of training modules, ensuring they stay relevant to staff needs and compliant with company policies and contract requirements
• Commitment to continued professional and content development through research; giving and receiving feedback; and attending self-development training and train-the-trainers
• Utilize the digital Learning Management Systems and internal digital portal to track training certifications and completions, assign training, and run reports.
• Be a subject-matter expert in training topics, ready to support staff questions

HomeFirst is a diverse company that serves and supports a diverse community. The Training Coordinator desires to work with people from a variety of social and economic backgrounds and build trust and rapport with others. They are further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

Training is facilitated virtually and in-person and covers various topics including but not limited to:

• Harm Reduction
• Housing First
• Trauma Informed Care

• CPR/First Aid/AED
• De-Escalation and Conflict Resolution
• Mental Health First Aid
• Cultural Humility

Skills, Abilities, and Knowledge

• Goal oriented
• Attention to detail
• Time management and organization 
• Excellent communication and collaboration
• Good critical thinking and problem-solving skills
• Ability to thrive in challenging and fast-paced environments 
• Ability to adjust work schedule to meet organization training needs
• Ability to lift, move, and transport up to 50 lbs. regularly
• Ability to use keyboard and read computer screens for extended periods in various settings
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties
• Ability to drive to various sites for training 

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed 

DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law. 

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know. 

QUALIFICATIONS (YOU HAVE)

Education and Experience 
Although we value academic achievement, we recognize and celebrate individual journeys; therefore, experience and knowledge are prioritized.

• One (1) year employment experience in a social services, training, or teaching field
• Familiarity with homelessness, evident through volunteerism or past employment
• Strong knowledge in Microsoft Office suite, particularly PowerPoint and Excel, evident by the quality of presentations and tracking files you will develop and maintain once employed

Preferred Qualifications:

• Experience serving people at-risk of losing their housing or who are currently homeless
• Personal experience with homelessness
• Bachelor’s degree in social services or teaching field
• Experience speaking publicly or presenting in past employment, education, or volunteerism
• Experience collaborating with team members, community partners, or agencies
• Utilization of Zoom or other virtual presentation platforms
• Bilingual

Salary : $30 - $32