Case Manager-Housing Retention (81875)

POSITION: Case Manager, Housing Retention Services

PROGRAM/LOCATION: Pioneer Office, Santa Clara County

SUPERVISOR: Program Manager   

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $32.20/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

A Housing Retention Case Manager is responsible for providing comprehensive support services to help individuals and families participating in permanent supportive housing programs. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Housing Retention Case Manager participates in our collective effort to end and prevent homelessness.

QUALITIES:

The Housing Retention Services Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

 HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

DUTIES/RESPONSIBILITIES:

• Maintain a caseload of 20-30 participants.
• Provide comprehensive case management services. This may include:
  • Initial eligibility verification and enrollment
  • Ongoing needs and status assessments
  • Budgeting
  • Administration of financial assistance
  • Information and referral
  • Crisis de-escalation
  • Safety planning, risk assessment, and mandated reporting
  • Employment and benefits assistance
  • Advocacy
  • Other direct service provision
• Meet with participants at a frequency and location determined by their needs.
• Engage in the consistent application of evidence-based practices.
• Support internal program support specialist activities as needed. This may include:
  • Street-based or community outreach efforts
  • Landlord engagement
  • Workshop coordination
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.
• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and providing updates on activity.
• Assist with other duties as assigned.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS:

Knowledge and Experience, General

•          1 year paid or volunteer experience in social work or related human services required

•          It may be substituted by two years of customer service experience and lived experience with homelessness

•          Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required

•          Proficient in Microsoft Office suite

•          Valid CA driver’s license, reliable transportation and ability to be added onto agency insurance

Salary : $32