Case Manager-Floater Housing Retention (81874)

POSITION: Case Manager-Floater

PROGRAM: Housing Retention

LOCATION: Santa Clara County

REPORTS TO: Program Manager

STATUS: Full Time, Non-Exempt

COMPENSATION: $32.20/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.
• Excellence: We deliver exceptional service to our communities.

POSITION OVERVIEW

The goal of the Housing Retention Case Management program is to provide individuals transitioning from homelessness to permanent supportive housing with access to resources and comprehensive support. These case management services are designed to empower participants to manage their daily lives more effectively, while promoting self-sufficiency to maintain stable housing. This role will also provide services to our North County, Markham Plaza, Iamesi Village, EHV, Mesa Terrace and Solaire Apt locations within Santa Clara County.

REPORTING RELATIONSHIPS:

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Services (70%)

• Provide case management and other direct services to clients across multiple program sites, without a consistent on-site presence.
• Deliver community-based case management services tailored to each client’s needs.
• Coordinate with other team members remotely and on-site as needed to communicate interventions and link clients to additional services.
• Collaborate with community partners to ensure access to support services for clients
• Participate in property management meetings as needed to address client issues and needs.
• Utilize supervision effectively, maintaining open communication and providing updates on clients across sites.
• Properly report any suspected cases of abuse.
• Support clients in developing and implementing individualized case management action plans, helping them achieve their goals.
• Assist in facilitating life skills workshops when present at program sites.
• Meet with program participants at a frequency determined by their needs, coordinating visits across sites.
• Provide appropriate referrals to other community services.
• Assist clients with transportation to critical appointments using the company vehicle, as assigned.

Documentation (20%)

• Maintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.
• Document all case management activities and progress notes in HMIS within three business days.
• Maintain all other case file paperwork and documentation.
• Complete and submit incident reports and behavior contracts as needed.
• Conduct ongoing re-assessment of client needs and document updates in HMIS.

General (10%)

• Attend all meetings and trainings relevant to the position, including site-specific and agency-wide sessions.
• Assist with other duties as assigned, including coverage across multiple program sites.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct at all times, including while floating between sites.

 BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS (YOU HAVE)

 Education and Experience

• 1 year of paid or volunteer experience in social work or related human services required.
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required.

Skills, Abilities, and Knowledge

• Bilingual Spanish or Vietnamese speaking, preferred.
• Strong written and oral communication skills
• Interest in developing relationships with community partners and outside agencies
• Ability to manage multiple projects concurrently and be flexible with priorities.
• Demonstrated ability to develop and maintain priorities and meet established deadlines.
• Exceptional organizational skills
• Strong sense of accountability
• Ability to present oneself and the agency professionally to internal and external audiences.
• Ability to work as a member of a team and can set and meet individual goals.
• Ability to work with people of diverse socio-economic backgrounds.
• Understanding of and sensitivity to the needs of the homeless population, or formerly homeless population
• Enjoy providing hands-on instruction in basic living and financial skills.

Other

• Valid CA driver license and ability to be added onto Agency insurance
• Reliable personal vehicle
• Able to lift up to 25 lbs. on occasion.

Salary : $32