What are the responsibilities and job description for the Front Desk Agent position at Home2 Suites?
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
- Paid Holiday for Full Time/Part Time – Upon hire
- Paid Time Off for Full Time/Part Time – 6 Months of Service
- Nationwide Employee Stay Discounts for Hotel Brand
Responsibilities:
- Greet and assist guests during arrival and departure
- Process payments and issue room keys
- Respond promptly to guest questions and concerns
- Coordinate with housekeeping and maintenance
- Maintain accurate reservation records
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software
- Ability to understand and follow directions
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
- Able to stand for long periods and work weekends
Come join the team at Home2 Suites who have received praise and heartfelt gratitude from our guests, and a team that is equally grateful. We are hiring for Room Attendant staff that believe – “In the hospitality industry, service is in our hearts: willing to go above and beyond for each guest”. The hotel is five minutes from Jackson National Golf Club, West Tennessee Sportsplex, Casey Jones Village, Carl Perkins Civic Center, Fairgrounds Park, and Bent Tree Golf Course. Was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2024.