Operations Manager

Job Summary:

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• MED Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Oversee day-to-day hotel operations, ensuring hotel departments are working together and everyone is focused on exceeding the needs of our guests.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Build and Foster Front Office Staff. Create an engaging environment to motivate people to join, training to help them do their best, and advance with the company.
• Assist General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company.
• Manager on Duty as assigned.

• 2 years of hotel or hospitality leadership experience with strong leadership and problem-solving skills
• Excellent interpersonal and written communication
• Working knowledge of hotel software systems
• Ability to work flexible shifts, including weekends
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus experience in operations

Fishers 96 Hotel, LLC dba Home2 Suites Fishers/Indianapolis is conveniently located near Ruoff Music Center, Connor Prairie, Fishers and the Nickel Plate District. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.