What are the responsibilities and job description for the Guest Service Representative position at Home2 Suites by Hilton Pocatello?
As the Guest Service Representative, you greet and welcome guests to the hotel and make them feel comfortable while gathering their information for proper guest check-in and check-out. You must perform all Guest Service Representative duties in accordance with the company policies and procedures, and other duties as may be assigned by property leaders.
Essential Functions:
1. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges and any other necessary documentation.
2. Promotes all Brand loyalty programs.
3. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations.
4. Uses proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a Telecommunications Device for the Deaf.
5. Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.
6. Knows room rates, locations, and furnishings of all rooms.
7. Knows physical make-up and layout of the building, both interior and exterior.
8. Reviews front desk log and records the activities of your shift in the log.
9. Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork.
10. Reports any problems, orally or in writing, concerning the front desk, guest relations, and maintenance to immediate supervisor on a daily basis.
11. Takes reservations and cancellations received over the telephone, through the front desk computer, through the mail, over the fax, and in person and accurately inputs data in the property management system.
12. Is responsible for being aware of any changes in hotel operations and policies.
13. Locks and secures the front desk area at any time when required to leave the area and is required to take and use portable telephone for guest needs and potential emergencies.
14. Keeps all entrances and sidewalk areas reasonably free of snow and ice.
15. Checks outside lighting each night and reports any problems on a maintenance request form.
16. Delivers cribs and additional guest supplies to guest rooms when requested.
17. Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.
18. Keeps front desk area and lobby clean and orderly at all times.
19. Makes coffee; supplies and cleans coffee bar. Restocks and cleans pantry/suite shop.
20. Helps secure guest lodging with referrals when the hotel is full.
21. Keeps all areas of the front desk supplies with necessary items.
22. Records and places lost and found items in the proper storage area.
23. Cleans guest rooms, either when the hotel is full and there is a vacant room that needs to be cleaned to be sold, or when the hotel is short of housekeeping staff.
24. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.'
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Work Location:
- One location
Work Remotely
- No
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Paid time off
Ability to Commute:
- Pocatello, ID (Required)
Work Location: In person
Salary : $13