What are the responsibilities and job description for the Night Auditor position at Home2 Suites by Hilton Pocatello?
As the Night Auditor, you greet and welcome guests to the hotel and make them feel comfortable while gathering information for proper guest check-in and check-out. You perform clerical duties for the preparation of nightly reports. You must perform all Night Auditor duties in accordance with the Company policies and procedures.
Essential Functions:
1. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges and any other necessary documentation.
2. Promotes all Company/Brand loyalty programs.
3. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows procedure for obtaining proper credit card authorizations.
4. Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. Able to operate a Telecommunications Device for the Deaf.
5. Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.
6. Knows room rates, locations, and furnishings of all rooms.
7. Knows physical make-up and layout of the building, both interior and exterior.
8. Reviews front desk log and records the activities of your shift in the log.
9. Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork.
10. Reports any problems to immediate supervisor on a daily basis.
11. Takes reservations and cancellations received over the telephone, through the front desk computer and in person and accurately inputs data in the property management system.
12. Is responsible for being aware of any changes in hotel operations and policies.
13. Locks and secures the front desk area at any time when required to leave the area.
14. Keeps all entrances and sidewalk areas reasonably free of snow and ice.
15. Checks outside lighting each night and reports any problems to maintenance.
16. Delivers additional guest supplies to guest rooms when requested.
17. Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.
18. Organizes paperwork for the entire day's business.
19. Is able to balance the reports and have them ready for the General Manager in a neatly assembled order.
20. Assists with the setup of breakfast items when needed.
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13