What are the responsibilities and job description for the Part Time Front Desk position at Home2 Suites by Hilton Leesburg?
SHIFT: 3PM-11PM / 4PM-9PM OPEN AVAILABILITY ON WEEKENDS
Job Summary
Join our vibrant hospitality team as a Part Time Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience
- Manage multi-line phone systems with excellent phone etiquette to handle inquiries and reservations
- Assist guests with their needs, including room assignments, concierge services, and local information
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
- Handle guest requests efficiently, resolving issues promptly to enhance guest relations
- Maintain accurate records of reservations, check-ins, check-outs, and billing transactions
Skills
- Strong customer service skills with a focus on guest satisfaction and guest relations
- Excellent communication skills with professional phone etiquette
- Ability to work flexible hours, including evenings and weekends for shift coverage
- Familiarity with resort environments or large-scale hotels is a plus
- Previous experience in night audit procedures or hotel experience is advantageous
Embark on a rewarding journey in the hospitality industry by becoming a vital part of our dedicated team. We value energetic individuals who thrive on delivering exceptional service while developing their skills in a lively, guest-focused environment.
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $17