Hotel Night Auditor

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where you'll play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position combines meticulous financial and operational audits with warm guest interactions, all while maintaining the highest standards of hospitality. Your expertise in hotel management, customer service, and property management systems will help uphold our reputation for excellence during the quiet yet crucial night shift.

Duties

• Conduct nightly audits of all hotel transactions, including room charges, payments, and adjustments using property management systems such as OPERA or similar platforms.
• Verify and reconcile daily revenue reports, ensuring accuracy and completeness of financial data.
• Handle guest check-ins and check-outs efficiently, providing friendly assistance via multi-line phone systems and front desk operations.
• Respond promptly to guest inquiries, requests, and complaints with professionalism and a positive attitude to enhance guest satisfaction.
• Manage hotel emergency procedures confidently, including safety protocols and incident reporting during overnight hours.
• Prepare detailed shift reports documenting financial activities, operational issues, and guest interactions for management review.
• Maintain security by monitoring CCTV surveillance, controlling access points, and conducting property inspections to ensure safety throughout the hotel premises.

Skills

• Strong knowledge of hospitality management principles and front desk operations.
• Proficiency with property management systems (PMS), especially OPERA or equivalent hotel reservation platforms.
• Exceptional customer service skills with a focus on problem-solving and guest relations.
• Multilingual or bilingual abilities are highly valued to communicate effectively with diverse guests.
• Excellent phone etiquette and experience managing multi-line phone systems in a hospitality setting.
• Familiarity with hotel emergency procedures and safety protocols to respond swiftly during incidents.
• Previous resort or hotel experience is preferred to understand the nuances of guest services in a luxury environment.

Embark on a rewarding career where your dedication keeps our hotel running smoothly through the night! We’re committed to fostering an inclusive environment that values your skills in hospitality management, client communication, and guest services—making every night a success for both our team and our guests.

Work Location: In person