Hotel Front Desk Agent- Weekends

Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Agent specializing in weekend shifts! This energetic role is perfect for motivated individuals who thrive on delivering exceptional guest experiences and excel in fast-paced environments. As the first point of contact for our guests, you will create a welcoming atmosphere, handle check-ins and check-outs efficiently, and ensure every guest feels valued and cared for. Your enthusiasm and professionalism will set the tone for an unforgettable stay, making a positive impact on our guests’ experience from the moment they arrive. This paid position offers an exciting opportunity to develop your hospitality management skills while working weekends in a vibrant hotel setting.

We are currently seeking two candidates: 1 opening for Friday & Saturday 3pm-11pm and 1 opening for Saturday & Sunday from 7am-3pm. Both of these positions could come with the potential of some week day/night shifts based upon scheduling needs. Availability to work an rare 11pm-7am shift is a huge plus for any candidate.

Duties

• Greet guests warmly upon arrival and assist with check-in procedures using hotel management software
• Manage guest inquiries, requests, and complaints with professionalism and a positive attitude
• Handle multi-line phone systems to answer reservations, inquiries, and provide information about hotel amenities
• Maintain accurate records of guest stays, reservations, and billing details, including night audit procedures when necessary
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
• Provide exceptional guest services by offering local recommendations, directions, and assistance throughout their stay
• Uphold phone etiquette standards and ensure clear communication with guests and team members at all times

Skills

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Bilingual or multilingual abilities to serve diverse guest populations effectively
• Strong customer service skills with a friendly, approachable demeanor
• Knowledge of hotel management systems and reservation software
• Excellent communication skills, including phone etiquette and handling multi-line phone systems
• Ability to manage guest relations with professionalism and tact during busy periods
• Familiarity with night audit procedures and hotel operations is a plus
• Experience working in a resort environment or similar hospitality setting is preferred

Embark on a rewarding journey in hospitality where your energy makes a difference! We’re dedicated to creating an inclusive environment that values your skills and enthusiasm. Join us to deliver memorable guest experiences while advancing your career in the vibrant world of hotel management.

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $14 - $15