Director of Information Technology

About the Organization

Home/Life Services (HLS) is one of New York City’s largest providers of services to individuals and families experiencing homelessness. Spread across more than seventeen sites with 24/7 programs, the organization relies on secure, resilient, and scalable technology to support frontline staff, maintain program operations, and ensure compliance with city, state and federal regulations.

Role Overview

The Senior Director of Information Technology and Data is responsible for the enterprise-wide technology environment of the organization. This role provides strategic and operational leadership for IT infrastructure, cybersecurity, end-user computing, and core systems supporting mission-critical operations.

The position prioritizes infrastructure, reliability, security, and service delivery while also overseeing data systems and reporting to ensure the organization is supported by a strong and well-governed technical foundation.

This role reports to the Chief Operating Officer and serves as the organization’s senior authority on information technology. HLS anticipates that this position will eventually also report to and/or be supported by a fractional CTO as the technology function grows.

Initially, the Senior Director will manage two direct reports, with the anticipation that more staff will be added.

Core Responsibilities

Enterprise IT Leadership

• Define and execute an enterprise IT strategy aligned with organizational goals, growth, and operational complexity.
• Serve as a senior advisor to executive leadership on technology risk, investment, and capability.
• Establish IT governance, standards, policies, and controls appropriate for a large, regulated nonprofit environment.

Infrastructure, Cloud & Microsoft 365

• Lead the design, operation, and modernization of enterprise IT infrastructure, including networks, cloud services, endpoints, and telecommunications.
• Own the architecture, security, and optimization of the organization’s new Microsoft 365 tenant, including identity and access management, collaboration tools, information governance, and automation.
• Ensure high availability, disaster recovery, and business continuity for systems supporting 24/7 operations across multiple locations.

Cybersecurity & Risk Management

• Lead cybersecurity strategy, including threat prevention, monitoring, incident response, and compliance.
• Ensure data protection and system security in alignment with regulatory, contractual, and funder requirements.
• Conduct regular risk assessments and oversee remediation efforts.

IT Operations & Service Delivery

• Oversee enterprise IT operations, including help desk, device lifecycle management, vendor performance, and service-level standards.
• Ensure consistent, high-quality technology support for frontline and administrative staff.
• Lead large-scale system implementations, upgrades, and migrations.

Data Systems Oversight

• Provide executive oversight of core data systems (e.g., case management, reporting platforms), ensuring they are stable, secure, and well-integrated.
• Partner with program, finance, and HR leaders to support operational and compliance reporting needs.
• Ensure data strategy and analytics efforts are grounded in reliable infrastructure and sound governance.

People, Budget & Vendor Management

• Lead a high-performing IT organization, including managers and support staff.
• Develop and manage the IT budget, balancing reliability, security, and cost efficiency.
• Manage strategic relationships with technology vendors, managed service providers, and consultants.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
• 10 years of progressive IT experience, including significant leadership at the enterprise level.
• Demonstrated expertise in enterprise infrastructure and Microsoft 365 environments, including security, identity, governance, and collaboration at scale.
• Experience leading large-scale technology platform or application migrations with broad organizational impacts (e.g., Google Workspace to Microsoft 365), with attention to change management; staff training, workflow impacts, and thoughtful retirement of legacy tools.
• Strong background in cybersecurity, risk management, and compliance.
• Proven success leading IT organizations supporting multi-site, mission-critical operations.
• Experience managing large budgets, complex vendors, and cross-functional stakeholders.
• Ability to communicate clearly with executive leadership and translate technical risk into business terms.
• Experience in nonprofit, healthcare, government, or similarly regulated environments strongly preferred.

Why This Role

• Opportunity to build and lead enterprise IT for a mission-driven organization with real-world impact.
• High visibility and influence within senior leadership.
• Ability to modernize and strengthen technology systems that directly support essential services across New York City.
• Competitive compensation and comprehensive benefits package.

Salary: 170k - 190k