What are the responsibilities and job description for the Office Administrator position at Home Instead?
Company Description Home Instead is a leading provider of in-home care services, helping older adults live safely and independently at home while maintaining a high quality of life. Care Professionals are carefully selected and supported to provide compassionate, reliable care that gives families peace of mind. With the backing of parent company Honor Technology, Home Instead combines innovative home care solutions with a long-standing commitment to dignity and respect for older adults. For over 30 years, the organization has focused on person-centered care that supports clients and their families through changing needs. Team members join a mission-driven environment dedicated to reshaping the aging experience.
Role Description The Office Administrator is a full-time, on-site position based in Schenectady, NY. This role is responsible for managing daily office operations, including answering phones, greeting visitors, handling mail, and maintaining organized records and files. The Office Administrator supports scheduling, data entry, and documentation related to client services and Care Professional assignments. Additional responsibilities include assisting with billing and invoicing, preparing reports, updating internal systems, and ensuring office equipment and supplies are maintained. The role involves regular communication with clients, families, Care Professionals, and team members to provide timely information, resolve basic issues, and support smooth service delivery.
Candidate must have attributes:
- Type at least 55 words per minute
- Learn new computer programs quickly
- Familiar with AI tools and resources.
- Comfortable with managing data
- Well Organized/High attention to detail
- Kind and pleasant to speak with in person and over the phone
- Operate Office Equipment, such as multi-line phone systems, printers, copiers, etc.
- Prioritize tasks, manage time effectively, and work in a fast-paced, service-oriented environment.
- Commitment to supporting older adults and their families, with a respectful, inclusive, and collaborative approach to teamwork.
Candidates may be asked to prove their skills through a typing test, computer navigation assessment etc.