Love the Phone? You’ll Thrive in This Fast-Paced Scheduling Role

If you’re confident on the phone, enjoy fast-paced conversations, and can handle frequent “no,” we’ll teach you the rest. This is an active, people-first role - not a quiet office job.

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Your Schedule!

• [11am - 7pm] Monday - Friday Rotating Weekends

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Before You Apply! Do you Qualify?

• You have 1 year of Experience with Microsoft Office, Customer Support, Troubleshooting Problems?
• You have experience working in a busy office environment for multiple years with the same employer?
• You have excellent computer skills?
• You have a valid driver's license?
• You can pass a criminal background?

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Sound like You? Go Ahead and Click Apply Now on Indeed!

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Objective:

The Administrative Assistant is expected to perform a variety of clerical and administrative duties to support office staff members, clients, and CAREGivers in order to provide the highest quality service to CAREGivers and clients.

In addition to supporting the rest of the office staff, the best candidate for this position will also be responsible for scheduling service for clients in a In-Home Care business environment (**not a doctor's office - we involve more advanced scheduling procedures**).

Mainly responsible for matching senior clients and CAREGivers in order to provide the highest quality in-home service to clients with emphasis on creating extraordinary relationships.

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What You Will Be Doing:

Primary

• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a timely, friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Meet clerical needs of the office (i.e. mail, making copies, filing, faxing, ordering/stocking office supplies)
• Maintain office equipment & utilities (i.e. copiers, fax machine, ID badge machine, electric, phones, internet, etc.) by becoming knowledgeable of equipment and vendor services
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule return calls
• Field client inquires over the phone in a knowledgeable manner & schedule return calls &/or assessment visits
• Enter and maintain accurate client and CAREGiver records in the operating system & in Excel
• Gather information and photos to create monthly newsletter
• If the rare need arises, fill-in for CAREgivers with in-home senior clients

Secondary

• Receive & make high volume of calls to fill open shifts
• Schedule service for senior clients by matching with suitable CAREgivers
• Maintain accurate records for clients & caregiver in our software system
• Problem solve client and CAREgiver issues in a professional and timely manner

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Critical Numbers:

• 100% of calls answered by 2nd ring
• 100% of calls on hold 30 seconds or less
• 100% of guests (clients, CAREGivers, vendor representatives, etc.) are received immediately with a warm welcome
• Schedule “X” number of shifts/hour per day (determined by supervisor)

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Pay & Perks You'll Love:

• Pay Starting At ($15.00 / hour)
• Referral Bonus
• Paid Vacations & Paid Holidays
• Health Insurance
• Ongoing Paid Training, Supportive Office Staff more!

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Join the fastest growing In Home Care Agency in & around Martinsburg, WV!

Click Apply, we’d love to see an Application from YOU!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have working in an office setting?
• How many years have you consistently worked for one employer?

Work Location: In person

Benefits:

Salary : $15