Home Care General Manager

About Us

At Home Instead, our mission is simple yet profound:

To Positively Change Lives by Loving Others.

Our vision is:

To Provide Peace of Mind Through Senior Care at Home.

We are looking for a leader who believes business can be both high-performing and deeply people-centered—someone who wants to make a difference in the lives of seniors, their families, Care Pros, our team, and the medical and local community.

Our Core Values

We are looking for a leader who lives these values every day:

• Professional — Accountable, reliable, committed, and dependable.
• Driven — Tenacious, resilient, and results-oriented.
• Optimistic — Positive, encouraging, and fun. No Eeyores!
• Golden Rule — Humble, compassionate, empathetic, loving, and caring.

The Opportunity

We are seeking an experienced General Manager to lead and grow our Sherman office.

The GM is responsible for the overall performance of the franchise office, including people, operations, client experience, sales, growth, compliance, and financial performance.

This is a hands-on leadership role for someone who takes extreme ownership, builds strong teams, solves problems, and gets results through others.

The ideal candidate will be both people-focused and business-minded, someone who can create a great culture while holding people accountable to high standards.

Key Responsibilities

Operations & Financial Performance

• Lead the day-to-day operations of the office.
• Ensure efficient, consistent, and scalable processes.
• Manage budgets, forecasting, and P&L performance.
• Identify opportunities to improve productivity and profitability.

Leadership & Culture

• Hire, develop, coach, and hold team members accountable.
• Build a high-performing, positive, and cohesive team.
• Create a culture where people know what is expected and have the support to succeed.

Client Experience & Quality

• Oversee client intake, care coordination, and service delivery.
• Ensure clients and families receive the highest level of care and peace of mind.
• Maintain compliance with state regulations, HIPAA, franchise standards, and company policies.

Sales & Community Growth

• Lead profitable growth of the office.
• Build and maintain strong relationships with referral partners.
• Develop the team to consistently identify and pursue growth opportunities.

Continuous Improvement

• Identify problems, find solutions, and implement improvements.
• Establish and maintain standard processes and procedures.
• Lead with a continuous improvement and growth mindset.

What We're Looking For

• Bachelor's degree in business or a related field.
• 3 years of management experience, preferably in home care, healthcare, senior services, or a related industry.
• Experience managing business performance, including P&L, budgeting, forecasting, sales, and operations.
• Proven ability to lead teams and achieve results through others.
• Strong business judgment and problem-solving skills.
• A sales-minded leader who is motivated by profitable growth.
• Excellent communication and relationship-building skills.
• Highly organized, accountable, and able to prioritize in a fast-paced environment.
• Willingness to implement and follow established processes and procedures.
• Able to pass a criminal background check, driving record check and drug screen.
• A genuine commitment to our values: Professional, Driven, Optimistic, & lives by the Golden Rule.
• A leader who brings urgency, extreme ownership, and a positive attitude to work every day.

What Success Looks Like

• A strong, accountable leadership team
• High client and Care Pro satisfaction and retention
• Consistent profitable growth
• Strong operational execution and compliance
• A healthy, positive office culture
• Clear accountability and follow-through
• The owners are able to step increasingly out of the day-to-day operations

If you are a strong leader who loves people, embraces accountability, and wants to make a meaningful difference in the lives of seniors, their families, Care Pros, our team and the community, we would love to hear from you.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you need Health Insurance?
• Do have experience in the senior care industry?
• Do you live within 35 miles of Sherman, TX or consider moving to the area?

Education:

• Bachelor's (Required)

Experience:

• Management: 3 years (Required)

License/Certification:

• Texas Driver's License (Required)

Work Location: In person

Benefits:

Salary : $75,000 - $85,000