What are the responsibilities and job description for the Hiring and Recruitment Coordinator position at Home Instead?
Training and Engagement Coordinator
Location: Round Rock, TX
Company: JJBPTX, LLC dba Home Instead 382
Employment Type: Full-time | On-site
About Us
At Home Instead, we are United in our Commitment to Care for and Enhance the Lives of:
- Each Other
- Our Clients and Their Families
- Our Community
We do this by:
- Building Trust
- Nurturing Relationships
- Ensuring Others Understand the Value of Our Services
Each Home Instead franchise is independently owned and operated. Our Round Rock team embodies compassion, professionalism, and a shared mission to make a meaningful difference every day.
Our Core Values
- Growth Mindset: Be better tomorrow than you are today.
- Servant Heart: Find out what is important to others and make it important to you.
- Humble Spirit: Practice the art of honest self-reflection.
- Solution Oriented: Work diligently to solve problems, not just identify them.
Our Mindset
- Make It Happen
- Make It Last
- Be Efficient
- Be Cost Effective
About the Role
We are seeking an energetic and mission-driven Training and Engagement Coordinator to join our Round Rock office.
This role is responsible for training, developing, and engaging Care Professionals (Care Pros) to ensure they deliver exceptional, compassionate care. You’ll design and facilitate training programs, strengthen engagement, and create a workplace where every Care Pro feels valued, supported, and empowered.
Key Responsibilities
- Reflect and promote the core values and mission of Home Instead and JJBPTX, LLC.
- Respond to employment inquiries in a friendly, professional, and knowledgeable manner.
- Develop and implement strategies that increase Care Pro engagement and retention.
- Conduct Care Pro orientations, annual reviews, and performance conversations.
- Lead ongoing training sessions and ensure compliance with labor and safety laws.
- Partner with the Scheduling Department to ensure high-quality client/Care Pro matches.
- Plan and execute Care Pro meetings, recognition events, and team-building activities.
- Evaluate and update orientation materials and training programs as needed.
- Maintain records, supplies, and office organization to support daily operations.
- Conduct Care Pro/client introductions when appropriate.
Education & Experience
- High school diploma or equivalent required; Associate degree preferred.
- Minimum one year of related business or administrative experience (or equivalent combination of education and experience).
- Previous or current Certified Nursing Assistant (CNA) certification is highly preferred.
- Experience in non-medical home care, senior care, or a related field is highly preferred.
- Valid driver’s license and current auto insurance required.
Skills & Qualifications
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Word, Excel, and office software systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Professional, compassionate, and dependable demeanor.
- Willingness to work some evenings or weekends as needed.
Core Competencies
- Delivering Results: Dependable, accountable, and committed to excellence.
- Customer Service: Passionate about exceeding expectations for clients and Care Pros.
- Teamwork & Collaboration: Builds trust and fosters cooperation across teams.
- Innovation: Develops creative, forward-thinking solutions to challenges.
- Communication: Shares information clearly and listens effectively.
- Leadership: Demonstrates integrity, humility, and initiative in all interactions.
Physical & Work Requirements
- Ability to sit, stand, and walk throughout the workday.
- Occasionally lift or carry up to 25 pounds.
- Comfortable working in an office environment with occasional local travel.
Why Join Home Instead – Round Rock
- Be part of a supportive, mission-driven team that truly values people.
- Contribute to an organization that makes a lasting impact in the lives of seniors.
- Enjoy opportunities for personal and professional growth.
- Work where your values, compassion, and leadership make a difference every day.
Ready to Make a Difference?
If you have a heart for people, a passion for growth, and a drive to make things happen — we’d love to meet you.
If interested, please send a cover letter and resume to Kaylan Self at kaylanself@homeinstead.com
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Work Location: In person
Salary : $40,000 - $60,000
