Engagement Coordinator - Senior Home Care Agency

Engagement Coordinator - Home Instead – Vinita, Oklahoma
In-Office | Full-Time | Monday–Friday | 8:00 AM–4:00 PM

Home Instead is looking for an outgoing, organized and people-focused Engagement Coordinator to support, engage and retain our Care Professional team.

This role is all about people and relationships. The Engagement Coordinator serves as a primary point of contact for our Care Professionals after hire, helping ensure they feel supported, appreciated, connected and accountable throughout their employment.

This is a great fit for someone who genuinely enjoys working with people, communicates well, stays organized, follows through and is comfortable celebrating great performance while also addressing concerns when expectations aren't being met.

Major Responsibilities

• Build and maintain strong relationships with Care Professionals after hire.
• Conduct regular engagement check-ins throughout the Care Professional employment journey.
• Identify concerns related to scheduling, client assignments, communication, training, job satisfaction and morale—and help ensure they are addressed.
• Proactively identify Care Professionals who may be struggling, disengaged or at risk of leaving.
• Track and recognize Care Professional milestones, including 30-, 60- and 90-day milestones, work anniversaries and other achievements.
• Coordinate Care Professional recognition, appreciation activities and engagement events.
• Provide coaching, feedback and accountability related to attendance, reliability, professionalism, communication and company expectations.
• Document engagement conversations, performance concerns and follow-up accurately and timely.
• Partner closely with Scheduling, Operations and Hiring & Training to support Care Professionals and improve retention.
• Oversee the engagement portion of the Lead Care Pro Program, including weekly Lead Care Pro 1:1s, Engagement Visit coordination, documentation and follow-up.
• Review concerns and feedback identified by Lead Care Pros in the field and ensure appropriate action is taken.
• Help identify Care Professional strengths, preferences and concerns that may improve caregiver/client matching.
• Maintain confidentiality and follow all company policies, procedures and HIPAA requirements.
• Cross-train in basic hiring, onboarding and orientation functions to provide coverage when needed.

What We're Looking For - Our ideal candidate is:

• A strong communicator who genuinely enjoys building relationships.
• Highly organized with excellent follow-through.
• Comfortable having both positive and difficult conversations.
• Able to coach employees and hold others accountable professionally.
• Proactive and willing to address concerns rather than waiting for someone else to handle them.
• Able to manage multiple priorities, deadlines and follow-up items.
• Professional, dependable and able to maintain confidentiality.
• Comfortable working both independently and collaboratively with a team.
• Proficient with basic computer programs and comfortable learning new systems.

Previous leadership, employee engagement, home care, healthcare, senior care, staffing or other service-industry experience is preferred.

What Success Looks Like - The right person for this role will truly know our Care Professional team—who is thriving, who may need additional support, who deserves recognition and who may be becoming disengaged.

Our goal is to create an environment where Care Professionals feel known, supported, appreciated and accountable while maintaining the high standards our clients and families expect.

This is not simply an administrative position. It requires someone who takes ownership, builds relationships, communicates consistently and follows through.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Employee engagement: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Vinita, OK 74301 (Required)

Work Location: In person

Benefits:

Salary : $45,000 - $55,000