What are the responsibilities and job description for the Client Care Coordinator position at Home Instead?
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Home Instead is looking for a caring and compassionate Client Care Coordinator to become a part of our admin team and join our mission to enrich the lives of our clients, their families, our staff and the senior community in which we serve. Home Instead provides non-medical assistance with the activities of daily living that allow our clients to remain independent in their home. To learn more about Home Instead Visit www.homeinstead.com/739
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary responsibilities include, but are not limited to:
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Work with other team members to coordinate various aspects of a client’s care.
- Conduct client/Care Pro introductions with every new client and with every new Care Pro.
- Create and maintain client and responsible party records documenting all quality assurance meetings.
- Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter.
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Participate as needed in all Care Pro meetings
- Maintain regular attendance to execute job responsibilities
- Conduct Family Education sessions as needed
- Perform any and all other functions deemed necessary
Requirements:
- Professional appearance and demeanor
- Personable and outgoing personality
- Ability to work well within a team environment
- Able to work evenings and weekends as needed
- Outside Sales Experience in Health Care Industry a plus
- Experience with SalesForce is a plus
- Pass a Level II Background Screen
Education/Experience Requirements:
- 1 years related business or sales experience (consultative sales)
- Must be able to work in the field and be insurable
- Must possess a valid driver's license, auto insurance, and reliable transportation
Benefits:
- Paid Holidays and Paid time off after 90 days of employment
- Performance Bonuses
- Health Insurance Available
- Dental & Vision Available
- Use of Company Phone & Laptop
- Mileage reimbursement
Each Home Instead franchise is independently owned & operated. G2M4, LLC.
