What are the responsibilities and job description for the Client Care Advisor position at Home Instead?
Home Instead®
Client Care Advisor Job Description
Location: Green Valley, AZ (In-Person / Field Hybrid)
Job Type: Full-time
About The Role
Home Instead is looking for a Client Care Advisor (CCA) to spearhead our client service delivery in Green Valley, AZ. Lead with Purpose. Make a Difference Every Day.
Ready to turn your passion for helping others into a rewarding leadership opportunity? As a Client Care Advisor (CCA) with Home Instead in Green Valley, AZ, you’ll take the lead in delivering exceptional care, empowering caregivers, and building meaningful relationships with clients and their families. With the opportunity to make impactful decisions and shape the client experience, you’ll play a vital role in helping older adults live safely, comfortably, and with dignity in the place they call home.
What You’ll Do (Key Responsibilities)
Client Care Advisor Job Description
Location: Green Valley, AZ (In-Person / Field Hybrid)
Job Type: Full-time
About The Role
Home Instead is looking for a Client Care Advisor (CCA) to spearhead our client service delivery in Green Valley, AZ. Lead with Purpose. Make a Difference Every Day.
Ready to turn your passion for helping others into a rewarding leadership opportunity? As a Client Care Advisor (CCA) with Home Instead in Green Valley, AZ, you’ll take the lead in delivering exceptional care, empowering caregivers, and building meaningful relationships with clients and their families. With the opportunity to make impactful decisions and shape the client experience, you’ll play a vital role in helping older adults live safely, comfortably, and with dignity in the place they call home.
What You’ll Do (Key Responsibilities)
- Lead Operational Excellence: Oversee daily client services and make real-time decisions regarding client safety, service continuity, and care plans.
- Quality Assurance & Client Intake: Conduct initial consultations with new families to establish service levels and custom care plans. Perform ongoing quality visits to modify care plans as client needs evolve.
- Anchor Daily Office Operations: Support the heartbeat of our local office by answering incoming phone calls with warmth and professionalism, and greeting clients, families, and visitors as they arrive.
- Manage & Mentor Care Professionals: Act as a supervisor for our Care Professionals. You will evaluate performance, handle client-caregiver matching, and administer disciplinary actions or terminations when necessary to protect client safety.
- On-Call Leadership: Participate in a rotating weekly on-call schedule to handle after-hours service disruptions, call offs and logistics.
- Build Relationships: Act as the primary, trusted point of contact for clients, families, and healthcare referral sources in the Green Valley community.
- Education: Bachelor’s degree or equivalent professional experience.
- Experience: Prior experience in healthcare, home care, or a related service industry is strongly preferred.
- Leadership Traits: Proven ability to work autonomously, think critically on your feet, and maintain a high level of professional ethics.
- Adaptability: Comfortable splitting your time between office-based work and fieldwork out in the community. Must be flexible for occasional evening/weekend needs and the rotating on-call schedule.
- Meaningful Impact: Do work that matters every day by helping seniors age safely and comfortably at home.
- Autonomy & Growth: Step into a role that trusts your judgment, encourages independent decision-making, and offers leadership growth.
- Comprehensive Benefits:
- Dental & Vision Insurance
- Paid Time Off (PTO) & Sick Time
- Collaborative, values-driven culture