What are the responsibilities and job description for the Admin Asst/Lead Care Professional position at Home Instead?
Objective
The Admin. Asst/Lead Care Professional is expected to perform a variety of clerical and administrative duties as well as caregiving duties. Including answering the phones, complete administrative dutiesand support other staff members with clerical tasks, in order to provide the highest quality service to clients. Caregiving duties may include directly assisting a client, introducing a new care professional to a client or providing training for a new care professional at a client's home.
Primary Responsibilities
Reflect the core values of Shield Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
Handle office responsibilities
Answer each incoming call in a friendly, professional and knowledgeable manner
Field new client inquiries over the phone in a knowledgeable manner and schedule service calls
Maintain existing Care Professionals in software system
Assist Scheduling team with Client and Care Professional schedules.
Enter and maintain accurate client and Care Professional's records in software
Communicate client and Care Professional concerns or problems with owner or other staff members as appropriate
Maintain regular attendance at the office to execute job responsibilities
Assist with the filing of Long Term Care Insurance claims
Demonstrate open and effective communication with owner, colleagues and Care Professionals
Work with a client as needed if care professional is not available.
Provide additional training for care professionals regarding ADLs
Knowledge, Skills And Abilities
This position must have an understanding of and uphold the policies and procedures established by Shield Home Care, LLC (d.b.a. Home Instead an independently owned and operated Home Instead franchise)
Previous experience caregiving
This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
Knowledge of the senior care industry
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Ability to organize and prioritize daily, monthly and yearly work
Ability to establish good working relationships with management, colleagues, franchise owners and their staff
Ability to sit at a desk and listen effectively for long periods of time on the telephone
Ability to present a professional appearance and demeanor
Ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word, and Excel
Ability to work evenings or weekends as required
Ability to perform duties in a professional office setting
The Admin. Asst/Lead Care Professional is expected to perform a variety of clerical and administrative duties as well as caregiving duties. Including answering the phones, complete administrative dutiesand support other staff members with clerical tasks, in order to provide the highest quality service to clients. Caregiving duties may include directly assisting a client, introducing a new care professional to a client or providing training for a new care professional at a client's home.
Primary Responsibilities
Reflect the core values of Shield Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
Handle office responsibilities
Answer each incoming call in a friendly, professional and knowledgeable manner
Field new client inquiries over the phone in a knowledgeable manner and schedule service calls
Maintain existing Care Professionals in software system
Assist Scheduling team with Client and Care Professional schedules.
Enter and maintain accurate client and Care Professional's records in software
Communicate client and Care Professional concerns or problems with owner or other staff members as appropriate
Maintain regular attendance at the office to execute job responsibilities
Assist with the filing of Long Term Care Insurance claims
Demonstrate open and effective communication with owner, colleagues and Care Professionals
Work with a client as needed if care professional is not available.
Provide additional training for care professionals regarding ADLs
Knowledge, Skills And Abilities
This position must have an understanding of and uphold the policies and procedures established by Shield Home Care, LLC (d.b.a. Home Instead an independently owned and operated Home Instead franchise)
Previous experience caregiving
This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
Knowledge of the senior care industry
Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Ability to organize and prioritize daily, monthly and yearly work
Ability to establish good working relationships with management, colleagues, franchise owners and their staff
Ability to sit at a desk and listen effectively for long periods of time on the telephone
Ability to present a professional appearance and demeanor
Ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word, and Excel
Ability to work evenings or weekends as required
Ability to perform duties in a professional office setting