What are the responsibilities and job description for the Services Coordinator position at Home Instead - Terre Haute Indiana, IN?
Service Coordinator (Scheduling) - Home Instead Terre Haute, IN
Make a Real Difference: Join Our Mission to Enhance Senior Care!
Are you a highly organized, empathetic, and detail-oriented professional looking for a meaningful career in the thriving senior care industry? Home Instead (Klipsch Senior Care, LLC) in Terre Haute, IN, is seeking a Service Coordinator to play a vital role in connecting our clients with extraordinary in-home care.
Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of \"Making lives better: every day, every interaction.\"
Key Responsibilities: The Heart of Our Operations
As the Service Coordinator, you are the cornerstone of our service delivery, ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.
Scheduling and Relationship Building: Create and maintain client and Care Professional schedules, focusing on creating high-quality matches and fostering extraordinary relationships.
Quality Assurance & Logistical Support: Design, test, and implement a responsive contingency plan to ensure 100% maintenance of Service Hours.
Communication Hub: Answer incoming calls in a friendly, professional, and knowledgeable manner. Communicate openly and effectively with colleagues, Care Professionals, clients, and family members.
System Management: Monitor, mediate, and log all client and Care Professional activity utilizing the software system. Enter and maintain accurate records in the software system.
Issue Resolution: Follow up with all client and Care Professional issues to ensure their problems are resolved.
Service Enhancement: Recognize opportunities to increase service hours and client loyalty to enhance the quality of care. Field new client inquiries as needed.
Team Support: Contribute to the development and engagement of Care Professionals, helping to maintain a positive and supportive work environment.
What You Bring (Qualifications & Skills)
The ideal candidate will embody our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus.
Experience & Education:
Prior scheduling experience is required.
Associate's degree preferred.
One year of facilitation/training experience or equivalent combination of education and work experience may be considered.
Technical Proficiency:
Experience with Microsoft Teams and other virtual meeting platforms is required.
Proficiency in computer skills, including client care systems, scheduling software, Word, and Excel is a must.
Core Skills:
Excellent oral and written communication skills and the ability to listen effectively.
Ability to work independently, maintain confidentiality, and meet deadlines.
Demonstrate sound judgment, good decision-making, and effective interpersonal skills.
Strong organizational and prioritization skills.
Professional Requirements:
Must be able to work evenings or weekends as required.
Ability to pass a criminal background check, MVR check, and drug screen.
Why Join Klipsch Senior Care, LLC d.b.a. Home Instead?
Joining our team means you'll be part of an organization that truly cares about its employees and the seniors we serve.
Culture: Work in a positive, supportive, and mission-driven environment.
- Growth: Ongoing training and opportunities for career advancement.
To Apply: Submit your resume and application online. We look forward to reviewing your qualifications and inviting you to become a valued mentor and trusted resource in our community.
Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise. Your employer is Klipsch Senior Care, LLC, not Home Instead, Inc.