What are the responsibilities and job description for the Client Care Advisor position at Home Instead - Dubuque, IA?
Client Care Advisor
Empower families to design the care journey they deserve—at home, with heart.At Home Instead, we don’t believe growing older should mean giving up the things that make life meaningful. We believe that everyone deserves a long-term care experience that honors their preferences, routines, and dignity—and we’re building a team that can help make that happen, one client at a time.As our Client Care Advisor, you’ll be at the heart of that mission: guiding families through one of life’s most emotional decisions with empathy, clarity, and expertise. You’ll help them imagine—and create—a personalized care experience that keeps their loved one home, connected, and thriving. Not institutionalized. Not reduced to a room number.What You'll DoCollaborate with families to design thoughtful, personalized care plans tailored to each client’s evolving needs and preferences.
Empower families to design the care journey they deserve—at home, with heart.At Home Instead, we don’t believe growing older should mean giving up the things that make life meaningful. We believe that everyone deserves a long-term care experience that honors their preferences, routines, and dignity—and we’re building a team that can help make that happen, one client at a time.As our Client Care Advisor, you’ll be at the heart of that mission: guiding families through one of life’s most emotional decisions with empathy, clarity, and expertise. You’ll help them imagine—and create—a personalized care experience that keeps their loved one home, connected, and thriving. Not institutionalized. Not reduced to a room number.What You'll DoCollaborate with families to design thoughtful, personalized care plans tailored to each client’s evolving needs and preferences.
- Serve as the primary point of contact for families, referral partners, and care professionals—ensuring a seamless, supportive care journey.
- Regularly review and adjust care plans, helping our clients navigate changing circumstances while honoring what matters most to them.
- Cultivate meaningful relationships built on trust, compassion, and commitment to excellence.
- Partner with our team of care professionals to ensure plans are executed with the right level of attention, skill, and heart.
This Role Is for You If…You’re a natural advocate and guide—able to help families make confident, informed decisions during difficult times.
- You’re a collaborator who thrives on bringing teams together to deliver care that is both high-quality and deeply personal.
- You believe in proactive care, not just reactive responses.
- You understand that caregiving is about more than checklists—it’s about connection, respect, and joy.
- You bring emotional intelligence, clear communication, and a servant leader mindset to every interaction.
- You’re organized, resourceful, and at home in a fast-moving, people-first environment.
- You have a valid driver’s license and auto insurance.
- You have experience in the long-term care industry.
- A nursing license (RN or LPN) is a plus, but not required.
Why Join Home Instead?A mission that matters: Be part of a movement to change the way people think about aging and long-term care.
- A team that cares: Work alongside passionate, purpose-driven teammates who live our core values: Compassion, Connection, Collaboration, Creativity, Integrity, and Accountability.
- A path to grow: We invest in our people with ongoing learning opportunities and leadership development.
- A benefits package that supports you, including:
- Competitive pay
- Health insurance
- 401(k) with 4% company match after one year
- Paid time off
- A collaborative, supportive team culture
This isn’t just a job. It’s a calling.Join us in creating the kind of care experience we all want—for ourselves, for our loved ones, and for our community.Wait! Before You Apply, Do You Qualify? Make Sure..
- You have a thorough understanding of and at least 2 years of previous experience in the aging care industry.
- You have a valid driver's license & reliable vehicle with insurance.
- You possess strong leadership abilities.
Are you our ideal candidate? Then don't waste another second, click Apply to submit your resume or call 563-585-1409 because I want to chat!-Your Schedule:Monday - Friday8:00-4:30pmYour Primary Responsibilities:
- Develop and implement personalized care plans for clients.
- Work closely with families, teammates, industry partners, and other stakeholders.
- Ensure holistic and quality care delivery to address the comprehensive needs of clients.
Was this position made for you? Apply today!
- Our Ideal Candidate Is...An energetic problem solver.
- Enthusiastic about using their unique expertise to help others.
- Comfortable collaborating with their entire team.
- Able to communicate cross-functionally.
- Enjoys working in a fast-paced, rapidly changing environment.
- Thoughtful and compassionate during every step of Client Care process.
Your Benefits & Salary:
- Salary: $60K - $70K depending on experience or licensure.
- PTO VTO
- Access to Employer-Sponsored Health Insurance
- 401k Matching (4% after one year)
- Team bonus opportunities
- Collaborative Team Environment
- Opportunities for Professional Growth
Don't wait another moment! Submit your resume online today!
Help shape the way your community thinks about Long-Term Care!
Help shape the way your community thinks about Long-Term Care!
Salary : $60,000 - $70,000
