What are the responsibilities and job description for the Recruiter Associate position at Home Instead - Cedarburg?
About Us
Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.
At the heart of our culture is our core value: **Love (v.)**, defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.
About the Role:
We Care Senior Care is hiring Recruiter Associate to support caregiver recruiting, hiring, and retention for our growing senior care team.
This is a full-time, in-office, KPI-driven recruiting role. Success requires high-volume outbound calling, consistent follow-up, and accountability to recruiting and retention metrics. If you are motivated by goals, numbers, and measurable results, and enjoy working with people, this role may be a strong fit.
This is a staffing and recruiting position, not a general HR role.
Benefits
- Competitive Pay
- Flexible Schedule
- Health, Dental & Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Paid time off (vacation, holidays, birthday)
- Employee referral program
- Full-time, stable, in-office position
Key Responsibilities
- Make daily outbound calls to applicants (phone-based recruiting / “smile and dial”)
- Screen, interview, and hire caregivers efficiently
- Track and meet recruiting KPIs (calls, interviews, hires)
- Conduct performance conversations and retention follow-ups
- Support caregiver engagement and reduce turnover
- Respond to employment inquiries via phone, email, and walk-ins
- Schedule and conduct interviews (in-person and phone)
- Complete background checks, drug screens, references, and onboarding steps
- Maintain accurate applicant and employee records in the ATS
- Conduct caregiver check-ins, annual reviews, and performance conversations
- Address attendance, performance, and retention issues professionally
- Partner with scheduling to improve utilization and caregiver retention
- Meet expectations for staffing metrics (hiring volume, turnover, utilization)
- Represent Home Instead in the Cedarburg community
Qualifications
- Experience in recruiting, staffing, HR support, sales, or call-center roles preferred
- Comfortable with phone-heavy, outbound calling environments
- Results-driven and accountable to metrics
- Strong communication and relationship-building skills
- Organized, dependable, and able to manage multiple priorities
- Ability to handle performance conversations with professionalism and respect
Our Culture
Home Instead operates with a people-first culture rooted in Love(v), love as a verb. Our one and only core purpose is to teach others about Love(v) through our eight attributes: patience, kindness, humility, selflessness. respectfulness, forgiveness, honesty, and commitment, paired with accountability and clear expectations. We believe strong culture and strong results go hand in hand.