What are the responsibilities and job description for the Client Care position at Home Instead - Beachwood?
Client Care & Scheduling Admin Coordinator
Full-Time | Home Instead | Oakwood Village, OH
Join a mission-driven team making a real difference for older adults and Care Professionals.
Home Instead is seeking a highly organized and compassionate Client Care & Scheduling Admin Coordinator to support our Scheduling and Client Care teams. This role ensures accurate scheduling, timely communication, and smooth office operations—helping deliver exceptional care every day.
What You'll Do
- Build and update client schedules to keep care running smoothly
- Support new client onboarding and organize important documents
- Communicate monthly schedules to clients and families
- Review weekly care logs and keep internal records accurate
- Handle basic hiring tasks like reference checks and background screenings
- Set up Care Professionals in our system with the right information
- Provide friendly backup phone support when needed
- Complete in field visits with Care Pros
- Help identify community outreach opportunities and assist with event prep
What We're Looking For
- Strong organization, accuracy, and follow-through
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced office setting
- Compassionate, team-oriented, and reliable
- Experience with scheduling or administrative coordination preferred
Why You'll Love Working Here
- Purpose-driven work that makes a meaningful impact
- Supportive culture rooted in Compassion, Integrity, Commitment, Courage, and Inspiration
- Competitive benefits package including:
- PTO and paid holidays
- 401(k) with company match
- Medical, Dental, and Vision insurance
- Opportunities for growth and development
Ready to join a team that cares? Apply today
Salary : $42,000 - $72,000