What are the responsibilities and job description for the Care Coordinator position at Home Helpers Home Care of Burlington, MA?
About Us
We are a growing, owner-led, non-medical home care agency serving seniors and families in the Greater Boston area. We pride ourselves on high-quality care, strong caregiver support, and hands-on leadership. As we grow, we are looking for a dependable, organized, and people-focused Care Coordinator to support daily operations and help scale the business.
This role is ideal for someone who wants to grow into a future Operations Manager or Director role.
Position Overview
The Care Coordinator supports the day-to-day operations of the agency, ensuring smooth scheduling, strong client and caregiver communication, quality assurance, and accurate system management. This role works closely with the Owner and serves as a key point of contact for clients and caregivers.
Key Responsibilities
Client & Caregiver Operations
- Manage daily scheduling, coverage, and shift changes
- Handle caregiver call-offs and find replacement coverage
- Conduct routine client and caregiver check-in calls
- Address and triage day-to-day client or caregiver concerns
- Escalate urgent or complex issues to the Owner as needed
- Support client satisfaction and retention efforts
Quality Assurance & Assessments
- Perform routine quality check calls and visits, update care plans
- Assist with and eventually conduct non-medical home care assessments (training provided)
- Ensure care plans are followed and updated as needed
- Document quality checks and client feedback
Systems & Administrative Support
- Manage day-to-day operations in WellSky (ClearCare)
- Maintain caregiver and client records
- Support payroll preparation and timesheet review
- Assist with billing preparation and administrative follow-ups
- Manage Apploi CRM updates, workflows, and troubleshooting
- Coordinate interviews and onboarding logistics as needed
Operations & Growth Support
- Represent the agency professionally in the Owner’s absence
- Support process improvements and operational efficiency
- Assist with documentation, reports, and internal tracking
- Learn all aspects of agency operations with growth into a leadership role
Location: Hybrid to start, In-Person in the future (Burlington, MA)
Employment Type: Hourly, Non-Exempt 30-35 hrs/week (with option for Full-time (40 hours/week within 6-12 months of employment)
Reports to: Owner
Important – Driving Required:
This is not a desk-only role. You will conduct in-person client visits across Woburn, Burlington, Andover, Lawrence, North Reading, Reading, Tewksbury, Wakefield, Wilmington, Lynnfield, Winchester, Somerville, Malden, Medford, Melrose, and Stoneham. Reliable transportation and comfort with regular local travel are required.
Qualifications
- 2–5 years of experience in home care, healthcare operations, scheduling, or client services preferred. Equivalent experience will be considered.
- Strong organizational and multitasking skills
- Excellent phone, communication, and problem-solving abilities
- Comfortable working with scheduling and CRM software (WellSky, Apploi a plus)
- Calm under pressure and solutions-oriented
- Reliable, detail-oriented, and professional
- Interest in growing into an operations leadership role
What We Offer
- Competitive pay with growth potential
- Hands-on training and mentorship from the Owner
- Opportunity to grow into an Operations Manager or Director role
- Supportive, mission-driven environment
- Paid sick time in accordance with Massachusetts law. Additional benefits, including vacation and paid holidays, are available to eligible full-time employees in accordance with company policy.