What are the responsibilities and job description for the Inside Sales Manager position at Home Genius Exteriors?
Position Overview
At Home Genius Exteriors, we don’t believe in “lost deals”—only missed opportunities. As a Rehash Manager, you will play a critical role in re-engaging homeowners who have already experienced our sales process but didn’t move forward.
You’ll own a high-value pipeline of warm leads and use a consultative, customer-first approach to uncover objections, rebuild trust, and deliver tailored solutions that align with our mission: delivering a different experience in home improvement.
Key Responsibilities
Strategic Follow-Up
This Role Is Perfect For Someone Who
At Home Genius Exteriors, we don’t believe in “lost deals”—only missed opportunities. As a Rehash Manager, you will play a critical role in re-engaging homeowners who have already experienced our sales process but didn’t move forward.
You’ll own a high-value pipeline of warm leads and use a consultative, customer-first approach to uncover objections, rebuild trust, and deliver tailored solutions that align with our mission: delivering a different experience in home improvement.
Key Responsibilities
Strategic Follow-Up
- Execute disciplined, multi-channel outreach (call, text, email) to re-engage previously quoted homeowners
- Reposition Home Genius Exteriors’ value proposition with clarity and confidence
- Identify true buying barriers (price, timing, trust, scope) and address them with tailored solutions
- Present financing options, scope adjustments, and product education to align with customer needs
- Manage and prioritize a pipeline of unsold estimates based on revenue potential and close probability
- Maintain accurate CRM documentation and follow-up cadence
- Deliver a high-energy, professional experience that reflects HGE’s commitment to excellence
- Reinforce brand trust and differentiate HGE from competitors
- Partner with Sales, Scheduling, and Operations teams to seamlessly rebook and close opportunities
- Ensure smooth handoff from recovery to project execution
- Track and improve key metrics including close rate, recovered revenue, and average job size
- Continuously refine messaging, scripts, and approach based on performance data
- Sales Experience: B2C sales (home improvement, roofing, siding, windows, HVAC, or similar preferred)
- Closer Mentality: Proven ability to overcome objections and close deals in a competitive environment
- Communication Skills: Strong verbal and written communication with the ability to build trust quickly
- Resilience: Comfortable handling rejection and persistent in follow-up
- Tech Proficiency: Experience using CRM systems and managing high-volume outreach
- Education: High school diploma required; college degree preferred
- Industry-leading training and sales systems
- High-performance, growth-oriented culture
- Opportunity to directly impact revenue and company growth
- Competitive base uncapped commission/bonus structure
This Role Is Perfect For Someone Who
- Hates leaving money on the table
- Enjoys solving problems and winning back customers
- Brings energy, urgency, and accountability every day
- Wants to grow within a fast-scaling, high-performance company