Confirmation Specialist

About the Role

• Confirm scheduled appointments through outbound and inbound calls with a focus on clarity, accuracy, and engagement.
• Overcome hesitations by demonstrating your strong negotiation skills—saving appointments from slipping through the cracks.
• Inject energy and confidence into every interaction, leaving customers reassured and looking forward to the appointment.
• Support in raising the bar on appointment quality- by communicating with appointment setters and offering valuable feedback.
• Re-engage potential cancelations with optimism and strategy—turning “not now” into “let’s make it happen”.

This Role Is Perfect If You:

• Thrive on fast-paced communication and can build rapport effortlessly.
• See a “maybe” as a challenge—not a defeat.
• Are passionate about people, motivated by goals, and driven by outcomes.
• You enjoy bringing a little order to the madness and catching the small stuff before it snowballs.
• Want to be part of a company that’s growing fast—and taking you with it.

Qualifications:

• Phone presence that’s confident, warm, and clear (conversational, not just someone who can read the script!)
• Strong attention to detail and a knack for spotting issues early to keep appointments on track.
• Must have experience with home improvement confirmation.
• Reliable, coachable, and committed to crushing team goals.
• A sense of humor and a healthy dose of grit—we work hard and have fun doing it.

Required Skills:

Call Center/ Appointment Confirmation

Strong attention to detail and a knack for spotting issues early to keep appointments on track.

Reliable, coachable, and committed to crushing team goals.

Preferred Skills

Experience with home improvement confirmation or similar industry

Experience with sales and sales tactics

Equal Opportunity Statement

We are committed to diversity and inclusivity.