Senior Analyst, Readiness Resolution

Position Purpose:

The ISE Sr. Analyst Readiness & Resolution is responsible for ensuring project readiness before deployment and for driving resolution of key issues for projects that directly impact customers shopping experiences in Home Depot stores. This position partners with multi-functional teams consisting of approximately 10- 15 individuals from across the enterprise. In addition to showing innovative thought leadership, the individual in the role will be required to utilize communication, presentation and creative problem solving skills to evaluate and drive projects through to completion.

Key Responsibilities:

• 65% Evaluate upcoming projects to ensure readiness (instructions, products/materials on hand, MET/3PL training, etc.)
• 25% Partner with MET and issue resolution teams to drive execution and resolve pervasive issues in a timely manner
• 10% Report out on execution metrics and drive best practice learning to enhance planning, readiness, and resolution
• processes

Direct Manager/Direct Reports:

• This position reports directly to the Senior Manager of Merchandising Services Projects.
• This position has no direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Prior experience effectively managing highly matrixed, complex projects
• Strong written and verbal communications skills, presentation and facilitation skills
• Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 2

Competencies:

• Highly organized.
• Excellent written and verbal communication skills.
• Strong ability to multi task and handle competing priorities at once.
• Strong decision making and problem solving skills.