Client Care Supervisor

Job Summary

The Client Care Supervisor serves as the primary point of contact for private-pay clients and Care Professionals in NobleCare, a program of Home Assist Health dedicated to providing premium, person-centered home care services. This role leads client intake and care planning, coordinates caregiver staffing and scheduling, and ensures an exceptional in-home care experience. In this early stage, the Supervisor will manage a small caseload directly while helping to build the systems, workflows, and team structure that position NobleCare for scalable growth and long-term success.

Job Functions

Organizational Alignment

• Representing Home Assist Health with professionalism, upholding the organization’s Mission, Vision, and Purpose.
• Foster a culture of compassion, accountability, and service excellence in all interactions with clients and staff.

Program Growth & Outreach

• Promote NobleCare’s private-pay home care services through community outreach, events, and referral partnerships.
• Partner with leadership to develop and implement strategies that attract new private-pay clients and expand market reach.
• Build and maintain relationships with hospitals, physician offices, senior living communities, and local organizations.
• Support achievement of monthly inquiry conversion and client growth goals.

Client & Care Professional Onboarding

• Lead intake and onboarding for new clients, ensuring a seamless and supportive experience.
• Guide families through service options and contractual details with empathy and clarity.
• Recruit, interview, and onboard Care Professionals, ensuring all licensure, background, and compliance steps are completed.
• Provide supervision, mentorship, and ongoing feedback to support staff development and retention.

Care Planning & Case Management

• Conduct assessments and develop individualized, person-centered care plans.
• Review and update care plans regularly to reflect changing client needs and preferences.
• Monitor client satisfaction and care quality, maintaining measurable benchmarks for retention and response time.

Client Relations & Quality Assurance

• Serve as the primary contact for clients and families, maintaining consistent communication and follow-up.
• Conduct home visits and quality checks to verify satisfaction and compliance.
• Track and report key performance indicators (KPIs) such as satisfaction scores, incident frequency, and service timeliness.

Caregiver Supervision & Support

• Supervise Care Professionals to ensure compliance with care plans, standards, and expectations.
• Conduct field observations, performance reviews, and ongoing training.
• Maintain target fill-rate, caregiver retention, and satisfaction goals.
• Serve as back-up Care Professional when necessary to ensure service continuity.

Staffing & Scheduling

• Coordinate daily staffing and scheduling to ensure full coverage in accordance with each client’s care plan.
• Match clients and Care Professionals based on compatibility and service needs.
• Utilize scheduling systems effectively to minimize overtime and ensure on-time starts.

Documentation, Compliance & Regulatory Oversight

• Maintain accurate and timely documentation, including EVV, progress notes, and data reports.
• Ensure compliance with regulatory standards, HIPAA, and organizational policies.
• Participate in audits, surveys, and corrective action planning.

Risk Management & Safety

• Identify, document, and resolve safety or care concerns promptly.
• Report any suspected abuse, neglect, or exploitation in accordance with policy and state law.
• Participate in incident reviews and corrective follow-up as required.

Operational Support & On-Call Administration

• Provide after-hours and weekend coverage on a rotating on-call basis to manage client and caregiver issues.
• Respond to urgent staffing needs, emergencies, and scheduling challenges in a timely and professional manner.
• Participate in weekly team huddles, case audits, and quality improvement initiatives.

Other

• Support leadership and peers on special projects and perform other duties as assigned.

Qualifications

• Education/Training
  • High school diploma or GED required. Bachelor’s degree preferred.
  • AHCCCS Direct Care Worker training or current AZBN CNA/LNA certification.
  • Requires current CPR & First Aid certification.
• Knowledge, Skills & Abilities
  • Ability to read, write, and speak English effectively, bi-lingual in Spanish preferred.
  • Excellent communication, time management, and organizational skills.
  • Excellent customer service skills.
  • Proficiency with office software such as Outlook, Word, Excel and PowerPoint
  • Experience with AxisCare is preferred.
  • Must possess strong interviewing, counseling, leadership, management, planning and organizational skills.
  • Requires a basic understanding and knowledge of compliance and safety issues in non-medical home care.
  • Requires use of personal automobile for making home visits.
• Experience
  • 2 years’ caregiving experience in HCBS setting
  • Minimum 1 year experience in service coordination, case management and/or related work experience.
  • Supervisory experience (1 year experience)
• Background Requirements
  • Must pass Criminal Background if applying for DPS Level 1 Fingerprint Clearance Card.
  • Must pass APS Registry Check.
  • Must sign notarized Criminal History Affidavit at new hire and every 3 years.
  • Must have a valid AZ driver’s license that is in good standing and maintain current vehicle insurance and registration.
• Immunization Requirements
  • Must have proof of TB Clearance

Classification

• This position is classified as Exempt as outlined by the Fair Labor Standards Act (FLSA).

Working Conditions

• Must be able to lift 50 lbs.
• May require sitting or standing for long periods of time

Direct Reports

• CarePros (NobleCare Caregivers).

Physical & Mental Limitations Statement

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodation are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodation will be considered in evaluating reasonable accommodations.