Front Desk Associate/ Night Audit

Home2 Suites by Hilton – Dalton, Georgia
Part-Time or Full Time| $12.50/hour

Home2 Suites by Hilton Dalton is seeking warm, reliable, and service-oriented individuals to join our team as a Guest Service Associate.

This is an ideal opportunity for someone who enjoys helping others, values hospitality, and prefers a flexible part-time schedule with limited earnings.

Why Join Us?

• Work in a friendly, low-key hotel environment with a professional yet relaxed culture.
• Be part of a brand backed by Hilton’s reputation for excellence.
• Receive flexible scheduling—perfect for retired individuals or semi-retired professionals

Position Overview

As a Guest Service Associate, you'll be the smiling face that welcomes guests to our hotel. You will manage front desk operations with a focus on proactive guest engagement, ensuring a seamless and pleasant stay for each guest.

Core Responsibilities

Guest Engagement & Service

• Greet guests with warmth, enthusiasm, and professionalism.
• Anticipate guest needs and offer assistance before being asked.
• Provide local area information, hotel amenities, and loyalty program benefits.
• Resolve guest concerns with empathy and escalate as needed.
• Follow up on guest requests and satisfaction post-check-in.

Front Desk & Administrative Duties

• Perform check-in, check-out, and reservation procedures accurately.
• Answer phones promptly and professionally; handle messages and wake-up calls.
• Collect payments, verify ID and billing details, and reconcile cash drawers.
• Process daily reports and complete shift checklist tasks.
• Maintain lobby and front desk cleanliness and hospitality standards.
• Communicate effectively with housekeeping and maintenance teams.
• Monitor guest safety, report incidents, and follow emergency protocols.
• Manage online booking channels and update availability as needed.
• Ensure accuracy in folio balances, tax exemptions, and group billing.
• Assist with light administrative tasks (filing, supply orders, lost & found, etc.).

Ideal Candidate Profile

• Friendly, dependable, and comfortable interacting with a variety of people.
• Self-starter with strong attention to detail and a positive attitude.
• Comfortable with basic computer skills (email, data entry, property management system.
• Able to remain calm and kind in high-stress or fast-paced moments.
• Physically able to stand for extended periods and perform light lifting (up to 25 lbs).
• Prior hospitality or customer service experience is a plus, but not required.
• Retired or semi-retired individuals are encouraged to apply!

Compensation & Schedule

• Starting wage: $12.50/hour, based on experience.
• Flexible shifts must be willing to work evenings and weekends.
• Additional incentive bonuses for guest service excellence.

Apply Today

If you enjoy helping others and want to stay engaged with a fun and caring team, we invite you to become a valued part of the Home2 Suites Dalton family!

At Five Star Hospitality, we strive not just a place of employment, but a vibrant community where innovation meets comfort.

Why Join Us?

• Reputable Brand, Fresh Opportunities: As part of the renowned Hilton family, our new Home2 Suites offers a fresh slate for creating exceptional guest experiences while leading a motivated team.
• Dedicated Ownership Group: You will be working with an ownership group that brings years of professional hospitality management expertise. We are not just leaders but passionate mentors who invest deeply in the success and well-being of each team member.
• A Community That Cares: Situated in a bustling region known for its industry and growth, you'll find more than a job. This is an opportunity to become part of a community that thrives on innovation and hard work.

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13