Collections Representative

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

As the Collections Representative you will manage and maintain aging with a personal portfolio of up to 500 customers. Requires building relationships, understanding account reconciliations and understanding cash applications.

Responsibilities of a Collections Representative:

• Develops positive rapport with customers, branch employees, management, and the credit and accounting team. Provides professional service to internal and external customers.
• Reviews collection status reports to ensure that outstanding balance payments meet company and department goals.
• Evaluates delinquent accounts to ensure that all appropriate collection efforts are used before assigning bad debt status.
• Reports uncollectible accounts to the Credit Manager.
• Make regular, proactive customer contact including daily collection calls for accounts over 30 days past due.
• Prepares certified collection letters.
• Maintains >30 days overdue balances and focuses on collections.
• Review unapplied cash and account reconciliation
• Approves or denies sales orders on credit hold.
• Other duties as assigned.

Qualifications of the Collections Representative:

• Associate's degree (A. A.) from two-year college or greater preferred.
• Knowledge of basic accounts receivable functions.
• 2 -3 Collections Experience, business to business preferred
• Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
• Intermediate user of the Internet and Microsoft Office Products (Word, Excel, and Outlook), with an emphasis on the ability to prepare and analyze data using Excel spreadsheets.
• Ability to learn new software quickly and accurately.
• Familiarity with 3rd party billing Versapay. AvaTax and Cloudsuite CSD. (Not a requirement)

There's no place like Homans!

• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program