What are the responsibilities and job description for the Customer Service Representative position at HOM Furniture?
Job Type
Part-time
Description
Pay
The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
Part-time
Description
Pay
- $16 -18.00 an hour
The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:
- Answering phones to either direct callers to the proper department or to answer any questions they may have.
- Finalizing orders, taking payments, and scheduling deliveries and pickups.
- Processing returns and processing initial paperwork for warranty claims.
- Making changes and cancellations to orders when appropriate.
- Updating customers on changes to their order status.
- Processing finance applications.
- The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
- Processes sales for accessories and other small purchases.
- Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
- Other duties as assigned.
- HOM Furniture offers its full-time employees a competitive benefits package.
- Paid Time Off- 20 Days in 1st year for full-time employees
- Medical and/or Dental Coverage
- 401(k) Employee Contribution Plan
- 401(k) Employer Matching
- Employee discount
- Career advancement opportunities and training
- Pay on Demand - options for receiving earned wages
Education: Must be working towards or have a high school diploma or GED.
Experience: Six months of customer service experience preferred.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
- Reasonable accommodation will be made for those who require it.
Salary : $16 - $18