What are the responsibilities and job description for the Loan Servicer position at Holyoke Credit Union?
Company Description
At Holyoke Credit Union, we're here to make banking simpler, more accessible, and centered around people. We provide straightforward financial solutions, honest guidance, and real support to help our members move forward with confidence. Just as important, we are committed to creating a workplace where our employees feel valued, supported, and proud of the work they do. If you're looking to make an impact, both for members and in your community, you'll feel right at home here.
Role Description
This is a full-time, on-site Loan Servicer position located in Holyoke, MA. Reporting to the VP of Loan Servicing & Administration, the Loan Servicer will handle processing, maintaining, and servicing loan applications and accounts. Responsibilities include reviewing and verifying borrower information, maintaining compliance with loan regulations, managing loan payments, and addressing member inquiries. The role also involves collaborating with team members and providing exceptional customer service to meet the financial needs of members efficiently.
Qualifications
- Strong understanding of loan processing, servicing, and regulatory compliance
- Proficient in data entry and account maintenance with a high level of accuracy
- Excellent member service, communication, and interpersonal skills
- Proficiency in using financial software, databases, and general office tools
- Strong problem-solving, organizational, and multitasking abilities
- Previous experience in banking, credit unions, or loan servicing is a plus
- Highschool diploma with 2-4 years experience or Associate or Bachelor's degree in business, finance, or related field is preferred
- Ability to work effectively in a team-oriented, on-site environment