Executive Administrative Assistant

Company Description

Since 1911, Holyoke Credit Union was created to make banking simpler, more accessible, and centered around people. We provide straightforward financial solutions, honest guidance, and real support to help our members move forward with confidence. Just as important, we are committed to creating a workplace where our employees feel valued, supported, and proud of the work they do. If you're looking to make an impact, both for members and in your community, you'll feel right at home here. 

Role Description

The Executive Administrative Assistant is a part-time, on-site role based in Holyoke, MA. As HCU’s Executive Administrative Assistant, you will act as a vital, proactive partner to leadership, often requiring strong organizational, communication, and technical skills.

This position will provide direct administrative support for the CEO and Board of Directors. The work performed will be varied and complex and involve highly confidential administrative duties and communications support.

This is a fast-paced, high-visibility role where you will improve efficiency by handling day-to-day tasks and freeing executive leadership up for strategic decision-making. You’ll also have the opportunity to contribute across departments, manage events, and support core business functions. If you’re someone who thrives on variety, builds strong relationships, and takes pride in staying one step ahead—this role is for you.

Responsibilities

• Provide a variety of administrative activities necessary to assist the CEO including research, report preparation, informational request, and clerical support.
• Maintain credit union organization charts and employee directory.
• Assists the CEO with board material preparation, record and distribute board attendance and minutes.
• Assist in scheduling and/or arranging appointments, meetings, business trips, etc., for the CEO and board members. Maintain the calendar of events and schedules for the CEO and Board.
• Maintains and updates administrative records, policies, procedures, and reports.
• Coordinates and assists with preparation for all meeting involving the CEO.
• Maintain Board Portal to disseminate materials for board meetings, including agendas, minutes, supporting documentation and committee reports.
• Compose and process letters for officers of the credit union. Ensure accuracy of work.
• Provide flexible administrative support to other departments as needed.
• Perform other duties as requested and assigned by the CEO.

Key Skills for Success

• Proactive: Anticipating the CEO's needs, such as managing, scheduling, and preparing for future, unstated needs.
• Technical Proficiency: Advanced computer skills, including Microsoft Office Suite.
• Communication: Clear, professional, and effective verbal and written communication.
• Discretion: Handling sensitive, confidential credit union information securely.
• Flexibility & Adaptability: Ability to manage shifting priorities and high-pressure situations. 

Experience

• Associate’s degree in business administration, secretarial science, communications, or related field
• 3 years related experience in an executive administrative support position required
• Skilled in typing, effective composition skills in developing written communication, strong proofreading skills, and the ability to work independently and prioritize is required
• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to handle confidential information with professionalism and discression.
• Comfortable interacting with all levels of staff, including executive leadership and Board of Directors.
• Demonstrated proficiency with Microsoft Office, Excel, PowerPoint, SharePoint, Outlook Calendar management and Teams.