Admissions Support Specialist

About Holy Family University

Holy Family University is a sponsored ministry of the Sisters of the Holy Family of Nazareth founded in 1954. The University is a private institution in the Catholic tradition with campus locations in Philadelphia and Newtown PA. The main campus is nestled in the heart of a historic residential neighborhood in Northeast Philadelphia that is vibrant and just minutes from the excitement of Center City. The Newtown campus is located in Bucks County surrounded by nature and a step away from parks, farmers’ markets and great dining.

One of the best parts of Holy Family University is our welcoming atmosphere--and that's not by chance. Our mission centers on creating an environment that encourages all members to get to know one another, learn from one another, and experience a range of perspectives and worldviews. Our community is strong because of ths.

University Benefits 

Holy Family University takes pride in offering a range of meaningful and flexible benefits designed to promote the health and wellness of our employees and their dependents. Our comprehensive benefits and resources focus on physical, mental and financial wellness to include medical, prescription, dental and vision. We did not stop there; we also offer our employees the following fringe benefits and more.

• Commuter Benefits: Transit and park benefits through pre-tax payroll deductions


• Half-Day Fridays: Enjoy half day Fridays in the summer


• 403(b) Retirement: Discretionary match up to 5%; vested immediately


• Time Off: 12 Paid Holidays, Vacation, Personal, Sick Days and a week off for Winter Break


• Tuition Benefits: Employees or dependents pursuing a first Undergraduate Degree receive 100% tuition remission; employees pursuing a first Master’s or Doctoral degree, receive 100% tuition remission; eligible dependents pursuing a first Master’s or Doctoral degree, receive 50% tuition discount.


• Alpha House: 50% Discount for Nursery, Pre-K and Kindergarten 

Position Summary 

The Undergraduate Admissions team is seeking to hire an Admissions Support Specialist who will be responsible for maintaining prospective student information through all stages of the admissions process. This individual will manage and oversee all admissions applications and provide detailed reports related to this process. The Admissions Support Specialist is also responsible for handling phone inquiries and will work closely with other campus offices regarding the transfer of student records and providing essential reports.

Employees must understand the mission of Catholic Higher education and be committed to the core values, mission, goals, and objectives of Holy Family University. 

Responsibilities (not all inclusive):

• Manage and oversee all application processing which includes working with the CRM and other related database systems to ensure integration and a timely system for review and reporting.


• Provide daily, weekly and ad hoc reports from the CRM to the Director and other campus offices as needed or requested.


• Handle phone inquiries and assist prospective students and their families with their questions regarding the admissions process and the status of their application.


• Provide general office support to the Director and staff as needed.

Qualifications: 

• High school diploma or equivalent required. 


• Associate’s degree preferred.

Required Knowledge, Skills and Abilities: 

• Knowledge of and ability to follow university policies and procedures. 


• Ability to establish and maintain effective working relationships with the campus community.


• Ability to relate to a diverse population and to maintain composure when faced with difficult situations. 


• Strong computer and database skills


• Knowledge of the Microsoft Office Suite applications


• Experience with CRM software is preferred


• Excellent communication and interpersonal skills


• Ability to work independently in a fast-paced, goal driven work environment


• Previous experience in a higher education office setting 

Non-Discrimination Statement

Holy Family University seeks to foster a welcoming and a healthy educational and work environment based on respect, the dignity of each person and the oneness of the human family. Holy Family University is dedicated to ensuring an environment free of discrimination or harassment of any kind, and promotes equal opportunity in its employment and education.

For more details on our commitment to nondiscrimination click HERE

We invite qualified applicants to view our open positions and apply directly at our career center by submitting a cover letter and resume. 

Review of resumes will begin immediately and continue until the position is filled.