PBX Operator I

POSITION PURPOSE AND SUMMARY

The PBX Operator/Cashier I serves as a primary point of contact for Holy Cross Hospital, providing professional telephone communications, cashiering services, and administrative support to patients, visitors, staff, and the community.

This position is responsible for operating the hospital's main telephone system, directing calls, processing payments for hospital and Taos Professional Services (TPS) clinic accounts, maintaining assigned cash funds, supporting mail and courier operations, performing general administrative duties, and special projects.

The PBX Operator/Cashier I also plays an important role in hospital emergency communications by monitoring designated alert systems and initiating emergency code announcements in accordance with established hospital protocols.

This position requires excellent customer service skills, attention to detail, financial accuracy, confidentiality, and the ability to manage multiple tasks in a fast-paced healthcare environment.

MINIMUM MANDATORY QUALIFICATIONS

Experience:

• No prior work experience required.
• Must demonstrate strong communication skills, professionalism, dependability, and a willingness to learn.
• Ability to handle cash transactions accurately and operate a multi-line telephone system following appropriate training.

Education:

• High school diploma or GED preferred; current high school students will be considered.

Other Mandatory Knowledge, Skills, Abilities, and Other Qualifications:

• Ability to communicate clearly, courteously, and professionally in person and over the telephone.
• Basic customer service skills and a willingness to assist patients, visitors, and hospital staff.
• Ability to follow verbal and written instructions and establish hospital procedures.
• Basic computer skills, including typing, data entry, and navigating computer applications.
• Basic math skills, including counting money, making change, and performing simple calculations accurately.
• Ability to learn and operate a multi-line telephone system, payment-processing programs, and standard office equipment.
• Ability to remain calm, attentive, and professional when handling multiple calls, interruptions, or urgent situations.
• Ability to maintain accuracy and attention to detail when handling money and completing assigned tasks.
• Ability to maintain confidentiality and follow hospital privacy and security policies.
• Good organizational skills and the ability to prioritize assigned responsibilities.
• Ability to work independently after appropriate training and ask for assistance when needed.
• Dependability, punctuality, and willingness to work assigned shifts, including evenings, weekends, and holidays as scheduled.
• Ability and willingness to learn hospital emergency communication procedures and respond appropriately during emergency situations.
• Ability to work cooperatively with coworkers, supervisors, and other hospital departments.

PREFERRED QUALIFICATIONS

• Previous experience in customer service, cashiering, telephone operations, or general office support.
• Familiarity with basic cash-handling procedures or payment-processing systems.
• Experience using a multi-line telephone system.
• Previous experience using computers, printers, copiers, and other standard office equipment.
• Bilingual skills in English and Spanish.